If you have connection problems on your Kindle, it may be a lack of software update on the model you have. Normally, updating the Kindle is automatic and you don’t have to do anything, just have an Internet connection. Updates are free and include improvements or fix potential issues in previous versions or on devices. Therefore, it is essential to update the Kindle automatically or force the new version manually.
Updating the Kindle is automatic but you can also check your version from the specific Amazon website and manually download the software if errors are frequent when opening an ebook or if a book does not appear on your Kindle even if you have bought it in the online store or you have sent it by email.
Set up Internet
In order to have automatic updates or for the books to be properly synchronized, the first thing we have to do is have an Internet connection through the device’s WiFi and make sure that there is no mode, such as Flight mode, activated . If you still don’t have any network added, the steps to follow are:
- Turn on your Kindle e-book
- Go to the menu button on the device’s home screen
- Choose the Device Configuration option
- Go to the section of WiFi and Bluetooth or Wireless connections
- Choose the WiFi Networks option that you will see on the screen
- Find the WiFi network you want to connect to
- Write the corresponding password
- Your Kindle will confirm that you have connected to the WiFi network
Once you have the WiFi connection activated and if your device still has Amazon support, you will receive regular updates with news and corrections.
What model do you have
If you haven’t had the Internet or your device has been forgotten for years or turned off in a drawer, you can download the installations manually from the Kindle website and install them on the device. Previously, as we have explained, you will have to know which is the exact model you have in hand.
The first thing we have to do when updating the Kindle manually at Amazon, if the automatic update has not worked for us, is to know what model we have. There are many generations of Kindle and it is not enough for you to know if it is the Paperwhite or the Oasis but you will have to know the exact model or, rather, to which generation the device in our hands belongs. In some cases, it will also ask you to know the specific serial number.
But Amazon makes it quite easy and has a website called Identify the Kindle e-reader in which we find a brief explanation of each model to find out which one is ours according to the photograph and the characteristics described in each one of them.
Just go to the Identify your Kindle e-reader web page and review the different models. Thanks to the small photographs and the characteristics in each of them (touch screen or not, QWERTY keyboard or not, a single start button or several physical buttons, page turn buttons, light …) we will be able to know which one is ours. You will also see the year of release if it serves to guide you, approximately, on when you bought it or when it was given to you. It is essential that you know which model is yours before downloading an update as we will explain in the next few paragraphs.
Update your Kindle
Once you know your model, you will need to go to the Kindle e-reader software updates website and find the corresponding version . You will see the different models and their corresponding generation and, next to them, the latest available version of the software. You will find all Kindle devices from the first generation although keep in mind that the first models no longer have support and you have had to update it previously. Also, in some cases, it will make you look at the serial number of the device, which you will find from the settings.
Keep in mind that you do not need to have a WiFi or 3G connection when updating manually. The Internet connection will be necessary in case you want the updates to download and install themselves periodically but if you are going to force the new version through manual download and installation, you will not need to have an Internet connection configured on the Kindle, only a computer and a USB cable.
When you have seen which model and version is yours, tap on “Download software update” next to the name of your Kindle. Now connect the Amazon Kindle to your computer via a USB cable and transfer the .bin file to the device so that the new version is installed correctly on your Kindle.
Other steps to follow
Once you have installed the version, you can restart to see if everything works normally. This is usually a common way to fix temporary compatibility issues affecting the device. On somewhat older models, you have to hold down the power button for about forty seconds. When the screen is blank, release the button. In current models, when you press the power button, you will see an option that allows you to turn off but also restart. Tap on it and wait a few seconds.
Something that you can also do in case of errors or synchronization problems is to force the synchronization manually if it has not been done automatically. Simply go to the main menu, open the settings section and tap on the arrows icon forming a circle. You may also find it by following the path and under the name Detect and synchronize content