Maybe if you just bought your brand new OnePlus 7 or OnePlus 7 Pro , the kind seller has told you about the many benefits offered by the mobile (which are not few) However, it is also quite certain that he has not told you about One of the main problems that pursue the smartphone: the ghost touches on the screen.
Some users began to notice, just take the device out of the box, that the screen reacts randomly without the user reading touch, that is, these ghost touches enable actions or applications without having to touch the mobile for it, as if an invisible “entity” were using the smartphone in our place. These phantom touches appear to be random and intermittent and generally make the upper left or upper right of the screen not respond to touch until you turn it off and on.
Fortunately, the company not only recognizes the problem of the ” ghost touch ” that has been affecting some owners of OnePlus 7 and OnePlus 7 Pro , but also offers different solutions.
Table of Contents
Solutions to the OnePlus 7 problem
Update the device
After discovering the fault, those responsible for the operating system of the phone, OxygenOS, soon went to work in a patch to fix this problem. The most normal thing is that, as soon as you take your smartphone out of its box, you will find several warnings that you should update your mobile. If not, all you have to do is save this file in the root folder of your phone and perform an “update” manually.
OxygenOS 9.5.7 improves the performance of the 90Hz QHD screen and camera performance. Directly attacks the “Ghost Touch” as reported by the users of the phone.
Turn off the NFC
It was the company itself that detected that the problem of phantom touches on the screen of the OnePlus 7 and the OnePlus 7 Pro was accentuated when the NFC connection of the device is activated. Precisely this synchronization between the display and the connectivity options is what solves the update to which we referred to in the previous step but, if you have not yet received it or – namely why – you do not want to update the mobile, disable the NFC It will end this awkward mistake.
Remove the CPU-Z app
As soon as the fault appeared, many users began using this diagnostic app to try to find out what component was hiding behind the problem. Interestingly, the more this app is used but the phone behaves and deactivates it, in addition to removing it it is a quite effective solution.
Perform a Hard Reset
The classic solution we turn to when all else fails and we are in a dead end. Before sending the phone for repair, you can return it to its factory state, although this will mean that you lose all the data (games, apps, photos, videos and messages) that you have stored in it. For this reason, it is mandatory to make a backup beforehand.
Once done, follow the steps below to restore the OnePlus 7 :
- Access the Settings application.
- In the Settings panel, scroll down until you find System.
- Here you will find the Reset phone options by clicking on Clear all data (factory reset) and selecting the Reset phone option.