Where Is My Order, and When Will It Be Delivered? An Answer Provided by AI

track package

The modern business environment has grown increasingly complex, prompting companies to shift to e-commerce as a means to optimize sales and broaden their customer base. This has resulted in a surge in demand, thereby posing challenges for businesses to fulfill deliveries promptly and as expeditiously as expected by their customers. Although parcel tracking tools have been available for some time, recent advancements in technology have made it possible for new players to incorporate AI into package tracking and improve the customer experience forever. 

The tardiness in deliveries not only leads to suboptimal satisfaction levels but also translates into customer attrition. The conventional delivery framework, which involves manual planning of routes, estimation of fuel costs, and verification of products and addresses, is no longer adequate. It falls short of analyzing traffic patterns, identifying viable routes, and predicting communication gaps. Since all aspects of delivery planning are manual, planners remain oblivious to weather conditions and other route parameters that may lead to accidents or delays.

However, recent technological breakthroughs have spawned a generation of tech-savvy consumers who expect even swifter delivery and support. This is where artificial intelligence assumes significance. To keep up with the surging demand for expedited deliveries and ensure driver and goods safety, logistics companies are integrating delivery management systems with AI capabilities. An AI-powered system is an ingenious means of facilitating real-time expeditious deliveries. These systems leverage GPS technology and machine learning (ML) capabilities to provide optimal delivery solutions even before customers place an order.

Let’s look at the cutting-edge technologies that will transform how we find and track our deliverables:

Delivery Management System

  • A delivery management system utilizes various parameters such as weather, previous delivery records, number of deliveries, and inventory to predict the best way to fulfill delivery.
  • One of the significant benefits of an AI-enabled delivery management system is route optimization.
  • The system uses GPS technology to identify the shortest and safest route to the customer’s location, taking into account factors such as traffic, the number of stops, and vehicle capacity.
  • Route optimization enables timely deliveries and increases revenue.


  • The AI-enabled system provides the estimated time of arrival (ETA) of products, unlike traditional delivery models.
  • Customers can reschedule the time of delivery according to their availability, while businesses can keep track of inventory at every stage of the process.

Driverless Delivery

  • Driverless delivery is becoming increasingly prevalent.
  • Driverless delivery is done through self-driving vehicles powered by LIDAR technology, reducing transportation costs, and ultimately increasing productivity.
  • The system helps businesses detect risks and prevent fraud.
  • Companies are turning driverless delivery into reality to avoid challenges in middle-mile and last-mile delivery processes.
  • AI streamlining the delivery process enables businesses to focus on other critical areas, bolstering their supply chain game.

Also noteworthy:


Drones are being used for last-mile delivery, especially in hard-to-reach areas. The AI-powered system can detect obstacles and navigate through the best route. Drones can significantly reduce delivery times and transportation costs.


Blockchain technology can help track the delivery process from start to finish, providing transparency and accountability. It can help prevent fraud and theft in the supply chain and ensure that goods are delivered securely and on time. The technology can also help businesses streamline their supply chain and reduce costs.

Adapting itself to the changing business environment, AI has transformed the dynamics of delivery in healthcare, e-commerce, agriculture, and the military. Through driverless and drone delivery, AI facilitated relief operations during the COVID-19 pandemic. In line with government norms, the synergy of AI and delivery management systems enabled doctors to supply medicines and vaccines during the lockdowns. As we transition into a digital future, AI will undeniably open new avenues for companies to thrive.

Gmail Tracking

Google has recently added a tracking feature on Gmail that can track online made purchases directly through its email service.


With the potential to revolutionize the delivery industry, AI can enable faster, safer, and more efficient deliveries while offering businesses real-time tracking, accurate ETAs, optimized routes, fraud prevention, reduced fuel costs, increased productivity, and demand anticipation. Failure to incorporate AI into delivery models risks being left behind in a highly competitive market, as the global e-commerce industry is predicted to reach USD 120 billion by 2026.

As a key player in the ongoing AI revolution, Ordertracker is at the forefront of transforming how customers locate and track their orders. Leveraging an advanced AI-powered platform, Ordertracker offers a seamless and efficient means for customers to track their orders in real-time, thereby providing them with a sense of assurance and mitigating the frustration that often accompanies waiting for a package to arrive. The platform’s AI capabilities are user-friendly, with a focus on ease of use, enabling customers to promptly navigate and obtain the necessary information. The interface is intuitive and the search functionality is robust, enabling customers to conduct searches based on multiple parameters, including the order number, shipping address, or delivery date. Ordertracker’s commitment to delivering real-time updates, proactive alerts enhances the order-tracking experience for customers, resulting in improved customer satisfaction.