ServiceNow is more than just a SaaS platform. It is a cloud-based immersive software platform that enables the automation of IT processes. The ServiceNow scope of capabilities and functionality helps develop, configure, and implement legacy software rollouts and troubleshoot systems, manage projects and help systems become scalable more efficiently.
In addition, ServiceNow provides streamlined communications processes across an organization. This feature allows IT and other employees to perform routine management tasks such as booking meetings, sending work to specific departments, conducting HR policy implementation and program compliance, and allowing cross-department collaboration online.
If you’re interested in migrating to ServiceNow, be sure to consult with a provider like Beyond20 (https://www.beyond20.com/) for access to top consulting services.
That said, there’s more to ServiceNow than meets the eye. Here’s your guide to the must-know features and elements.
Streamlining work processes
ServiceNow uses automation to put an entire company under the employees’ control with an interface they already know. The system resides on the cloud, so input is available to anyone with the proper permissions.
This widespread access means task management, metrics analysis, resources management, personnel information, etc., is available to anyone working on a program or project. Having to integrate disparate systems or databases is no longer necessary. As soon as an employee uploads data to the cloud in ServiceNow, that data is available for whoever needs it.
No downtime and invisible maintenance
ServiceNow and any applicable data sit in the cloud. That means each resource is available whenever employees need them. There is no downtime or waiting on employees to download information. If it is on the cloud, it is accessible whenever the cloud is up and running.
Every ServiceNow application has its own database and application set. Individual sets mean data is separate from all other ServiceNow customers. The system has data centers worldwide, so even if one part of the system is down for maintenance, work is rerouted through another data center. That means maintenance and upgrades are invisible to the end-user.
Scalable
Application and database architecture in ServiceNow are clustered, which means it can be expanded or contracted as needed. It does not matter how many employees a company has or if the company size fluctuates. ServiceNow can handle it.
A secure platform
The system has built-in, state-of-the-art security features that ensure all data is safe and protected from those who should not have access. The security features include multi-tier backups, remote management, and user permission management.
Easy to use
ServiceNow is designed with business processes automation and non-IT end-users in mind. The platform utilizes various code tools that allow end-users to design, test, and implement an interface they can work with, develop reports or manage work. Additionally, the system can handle upgrades, patches, and hotfixes without interfering with regular operations.
Final thoughts
The ServiceNow platform allows businesses to take mundane tasks and automate them. Processes that used to require multiple meetings and complex data integration programs can now be done over the cloud seamlessly, quickly, securely, and inexpensively.
If you are looking for an easy-to-use automation solution that can be up and running on the first day it is implemented, ServiceNow is the management product for you.
