Although landline phones have become less common, there are still some households where they are used in addition to mobile phones. However, if your landline is not working but your internet connection is, there may be some possible causes and solutions to the problem.
While younger people tend to rely on mobile phones, older generations or offices may still use landlines. If your landline is broken and needs fixing, it’s important to know the steps to follow when it’s not working.
Check the phone
The initial step should be to check the landline device itself. It is possible that the problem is not with the line but with the device. To verify this, you can try using another device you have at home. If it is a wireless device, ensure that the battery is in good condition and has been charged correctly. If there seems to be a problem with the battery, try changing the plug to which it is connected and see if it charges properly. Once you have confirmed that the phone works well, you can proceed to further testing.
Massive failure
If you have ruled out that the problem is with your device and suspect that it may be a widespread issue, it is possible that there is a fault in the line. One way to check is to search social media platforms, such as Twitter, to see if other users are experiencing the same problem in your area.
Another option is to contact your service provider through their social media channels, help page, or customer service phone line to inquire about any known issues or outages in your area, even if there is no information available online. This can help you determine whether the issue is with your line or if it is a more widespread problem.
Check the wires
Over time, the line cable can deteriorate, leading to connectivity issues. While it is not something that you can fix on your own, you can check if this is the problem. If the cable is severely damaged, bent, or cut, it could be the cause of the issue.
If you suspect that the line cable is the problem, you should contact your operator to send a technician to fix the wiring and replace it if necessary.
You’ve been cut off the line
It is highly improbable that your landline phone not working is due to your line being disconnected. If your internet connection is working, then it is even more unlikely, as the operator would have disconnected the entire service due to non-payment, rather than just the landline.
Moreover, the operator cannot disconnect the line without prior warning, and you should still be able to receive calls even if the line is disconnected. If you have received a notice of non-payment and ignored it, you would no longer be able to make calls, but you would still be able to receive them. After three months of non-payment, the operator may terminate the contract, cancel the line and permanently interrupt the service.
Check the microfilters
Orange recommends installing microfilters on the phones to ensure proper functioning of the landline. To do this, first locate the telephone jack and insert the adapter. Then, plug the microfilter into one of the two outlets on the adapter and connect the phone to the microfilter. Finally, connect the telephone cable between the jack of the adapter and the DSL port.
However, be sure not to connect a microfilter between the router and the adapter as this will cause issues. Also, avoid chaining two microfilters in a row between the rosette and the telephone. It is important to repeat this process as many times as necessary depending on the number of phones in your home.
Reset the router
To resolve potential issues with the landline or internet, restarting or factory resetting the router is a common troubleshooting step. Although the location of the button may vary by model, restarting the router typically takes just a few minutes.
To restart the router, locate the power button and press it, then unplug the power cord. Wait for a minute or two to allow all processes to finish.
In addition, a factory reset can also be performed, which will erase all settings including network names and passwords, but can resolve common errors. The process varies by router, but typically involves inserting a sharp object into a small hole for about ten seconds before releasing. The router’s lights will turn off and gradually come back on.
