The Most Common Moto G6, G6 Plus and G6 Play Problems

Your Moto G6’s battery doesn’t charge? The speaker doesn’t work? Yes: they are not Motorola‘s newest or top models, but they are still the favorites of many who are looking for quality at a good price. To help you out, we’ve compiled some of the most common Moto G6, G6 Plus, and G6 Play problems and possible solutions.

Most Common Moto G6, G6 Plus and G6 Play Problems

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Problem: sudden disconnection of wifi

El teléfono Moto 6 sobre las rocas de una playa. Repasamos problemas del Moto G6, G6 Plus y G6 Play
Simon Hill / Digital Trends

Some Moto G6 Plus owners report that Wi-Fi access on their phones is unreliable . Connections are lost on local networks approximately every five minutes, which disrupts transmission services and is generally a nuisance.

Although users also claim that the connection recovers almost immediately, it is a very uncomfortable situation, which can cause problems in your daily use.

Unfortunately, it seems to be a common problem within the Moto G line of phones , as the Moto G5 range also had this same problem in 2018.


  • Although there is still no official solution to this problem, it seems that a person on the internet has managed to solve this mysterious problem. Although it has not been approved by the moderators of the official forum, because the user’s phone is the wrong model, this was the method that worked.
  • Boot your device into Recovery Mode , turning off your phone, then press and hold the Volume Up and Power button until Fastboot mode appears on your screen. Use the volume keys and the power button to select the Recovery mode .
  • Then select the option to clear the Wipe cache partition . Be careful not to press the factory reset option right above it.
  • Restart your phone.
  • Once restarted, you need to reset your network settings. To do this, head over to your Settings menu, then press System> Reset> Reset Network Settings> Reset Settings . At this point, you may be asked to enter your security password or PIN. Then tap Reset Settings again to confirm.
  • Finally, open your wifi settings, heading to Settings> Network and internet> Wifi> Wifi preferences> Advanced> Keep Wifi activated during the suspension> Always.
  • For Moto G5 problem, some people suggested turning off wifi scanning. Head to Settings> Location> Options (three vertical dots icon)> Scan> Disable Wifi scan.


  • If the above solutions don’t work for your device, then there’s nothing else – it’s time to contact your provider and replace the phone.

Problem: Wifi too slow

Although having irregular internet can be bad, a slow connection can be even worse. A Reddit user has reported poor speeds of 1 Mbps on his Moto G6 Plus. Fortunately, that same user reported a simple solution that should solve the problems he is facing (and which you could also be a victim of).


  • Just head to your Settings app, then tap Wifi> Wifi Preferences> Advanced , then change Google’s Network Rating Provider to None . No one has been able to tell why this arrangement works, but it is certainly worth a try, if your speed is not good.

Problem: the battery doesn’t charge

Regardless of the Moto G6 model you choose, you should get at least a day of use without too much trouble. If you find that your Moto G6’s battery refuses to hold for at least that long, even after recharging, you may need to recalibrate the battery. Here’s an easy way to calibrate the Moto G6’s battery.


  • Calibrating the battery is easy, but it can take some time. Motorola recommends doing this before going to bed at night, to make sure you have enough time to complete the process.
  • Turn off your Moto G6 by pressing and holding the power key for about 7-10 seconds.
  • After releasing the power key , the phone should automatically restart.
  • Plug in the original charger that came with your phone and let it charge fully overnight.
  • If the above process doesn’t work, it could simply be that you are unlucky to have a damaged battery. Don’t panic; Contact your provider or Motorola, and you should be able to exchange it for a new, functional phone.

Problem: the speaker doesn’t work

Although apparently not a common problem, there have been reports of Moto G6 speakers that mute during use and refuse to turn back on, until headphones are inserted or when connected to a Bluetooth speaker. Users have reported that this problem occurs regularly when they are watching a YouTube video, listening to music, or making phone calls.


  • The Jourdansway user seems to have figured out a way to fix the problem by forcing the phone to combine stereo channels into a single mono channel.
  • Access your Settings application, then Accessibility> Audio and text on screen> Mono audio . From here, simply turn on the Merge Channels option when playing audio, and your phone’s sound should be completely restored.

Problem: colors don’t look right

This problem is more difficult to detect, since if you have no reason to compare the screen of your Moto G6 with another, you may not even notice it. However, in some cases it is more than obvious, since some vivid colors such as red, begin to visualize as orange or brown.

Fortunately, this problem is easy to fix.


  • Color correction is a vital part of the accessibility options for users who cannot see certain colors, but when it is accidentally activated, it may seem like there is a strange screen glitch in action. Turning it off is an option.
  • Access your Settings app once again. Then tap on Accessibility and make sure Color Correction Off is set correctly.