The new macOS Big Sur update brought the odd failure last Thursday in the hours after launch, something normal considering that the servers crashed. However, these subsequent days have continued to report some failures during the course of the download or installation, which leave the MacBook with a black screen. In this article we will try to find out more about it.
Which Mac computers does the bug affect?
Some Mac support websites and forum threads began to report that some Macs were having trouble updating to the latest version of the operating system. The vast majority of people claim to have a MacBook Pro in late 2013 or mid-2014 , so these computers are directly blamed for the problem. Although these are already somewhat old computers, the truth is that they should not give any problem considering that Apple has made them compatible with the new macOS Big Sur.
What is the ruling?
Users who have shared their experience comment that their respective MacBook begins to update the operating system normally when, suddenly and without prior notice, a black screen appears that prevents them from continuing with the update. In fact, many say they have tried to start the computer in safe mode without success. What’s more, the problem leaves the computer inaccessible without any possibility of starting it even to install a previous version, be it macOS Catalina or any other. In short, the Mac is totally frozen.
Waiting for the solution
It is clear that this problem with the 2013 and 2014 MacBooks is serious and considering that many of these complaints have arisen in Apple forums, the company will already be aware and will probably be investigating what happened right now. However, there is no official response from the company in this regard.
It is expected that a new software update will be released in the next few days to solve these problems. It is not known if it will be an update for all devices supported by Big Sur or if it will be a single version for the affected MacBooks. In any case, if you have one of these computers, the recommendation we make is not to update the computer under any circumstances. Although this failure is not affecting all users with these devices, it is very widespread and there is a risk that it will also happen to you.