As we have told you on many occasions, one of the big problems that Microsoft has with its flagship product, Windows , are updates. Despite their importance for the development of the system, they do not stop creating some problems on PCs.
These usually occur when we sometimes try to download or install a new patch or major update for Windows 10 from Windows Update. But of course, sooner or later, those mistakes that sometimes occur end up being recognized by those of Redmond, so they get to work. Thus, again they send some other patch that solves them, as is the case at hand. We tell you all this because at this time Microsoft itself claims that it finally fixed a known problem that affected some computers with Windows 10 .
In particular it affected those that work with the 2004 version and that caused the built-in screens to turn black. This occurs when drawings are made in certain applications, including Microsoft Word , among others. Therefore and due to the mentioned failure, after doing this the affected monitors turn black. At the same time users also find that their graphics cards are marked as having problems in Device Manager.
Microsoft fixes Windows black screen issue
Therefore, now those of Redmond explain that in the case that we have a PC that works with Windows 10 version 2004 and with a screen included as in a laptop or an external screen configured to duplicate the main screen, we may see both blink monitors. In the same way, it may be that the external monitor turns black if we try to draw with an Office application such as Word.
In addition, this can also happen with some other applications with drawing capabilities such as Whiteboard. So if we look in Device Manager, we will see that the graphics driver has a warning icon next to it. This is represented by a yellow triangle with an exclamation point. So now we can say that the problem has been solved four months later. In fact, this is an issue that began to be fixed last month in the cumulative update KB4577063 for October.
It reported that computers with built-in screens that could not install KB4577063 could continue working to solve the problem by restarting the PC. Thus, once it restarts, the screen should recover. However, these users are also advised not to use the drawing feature with problematic applications until another update can be deployed to fix the problem.
Other currently known issues in Windows 10
At the same time in October, Microsoft resolved another known issue that prevented Windows users from updating certain devices. These are the ones that had Windows 10 in its versions 1903 and 1909 and were trying to update to newer versions of the operating system. This is something they resolved from Redmond in the patch released on October Update Tuesday .
On the other hand, the firm is also currently investigating a problem that causes system and user certificates to be missing. This is something that occurs after upgrading systems on Windows 10 1903 or newer. So now they let it be known that they will provide updated installation media and packages to fix it in the coming weeks.
