Coinbase is one of the great platforms used by users in Spain, in addition to many other countries, to have the services that facilitate the fact of buying and selling cryptocurrencies. In addition, it can be used as a virtual wallet in order to store virtual coins, just as you can buy more. Although, as much as its services are of a high level, the truth is that users are not exempt from problems either.
For this reason, the platform has a few options as standard to be able to provide technical assistance to all those who have problems with the platform, either from its website or from the mobile app that they developed. In any case, there are different methods with which we can contact Coinbase in order to resolve the problem we are having with our account, technical failures with the platform card or any other reason.
Check your account
One of the most important points to keep in mind when using Coinbase is that we will need to verify our account , or even, they will ask us to verify our identity so that we can use the services that this online platform makes available to us without any problems. . Among the alternatives that it offers us, we see that there are two ways, and they are the following:
- Through email : we will receive an email in which we will have to click on the link they give us to verify the account.
- By SMS code : they will ask us to add a mobile number, select the country so that they can send us a verification code that we will have to enter later.
In addition, it is not something that we only have to do once. And it is that, Coinbase, may ask us from time to time in order to avoid fraud or when making different changes related to our account. For this reason, they will require us to verify identity at different times. Although, to prove that it is us, we will have to introduce an identification document, such as a driving license or ID.
Methods to contact
In the event that we have different problems with the mobile app or from the web platform , there are different ways to get in touch with their customer service in order to help us solve, not only the failures that we have been able to give when trying to access our account, but they will also answer questions when buying, selling or investing in cryptocurrencies. And that’s not all. For this reason, we will tell you the different ways in which we can contact their technical support.
For millions of users, one of the main avenues of help that have been found within this platform that is used for the exchange of digital assets has been the “Frequently Asked Questions (FAQ)” section that we find within the Coinbase website . In this menu, we can quickly see if someone has had the same question as us and, above all, if someone from customer service or another user has been able to provide an answer to the question or problem.
For this reason, one of the best places to see any questions in the easiest way, before calling or sending an email to the platform, is by going to the FAQ section . To access it, we will have to go directly to this menu where we can start answering different questions or they will even give us the steps to follow in case we have any type of problem related to the platform or cryptocurrencies.
However, it will not always be enough. In our case, we may need to speak to someone directly from customer service , because our problem or question does not appear in the long list of FAQs that Coinbase makes available to us. For this reason, we will always have the option of contacting you via email.
Here, it will be more like sending a request to technical support with the aim that they end up helping us in a “more human” way. Although, to achieve this, it will be necessary to see a series of steps that we will see later. Basically, because we will be sending a “ticket” so that they can solve the problem that we are experiencing with some of the services offered by this platform.
This is one of the options that we will only find in the web browser, that is, from the Coinbase page . Therefore, if we are using the mobile or tablet app, we must go directly to the device’s browser to be able to use this means of contact with the cryptocurrency platform.
This method offers us the possibility of sending a message to customer service. And best of all, we can chat with them at any time and, above all, on the day we want, as they offer a 24/7 service. Therefore, within its Help Center, we will see how in the lower right corner an option appears that says “ Message Us ” (Send us a message). By clicking on this button, a pop-up window will open that will give us access to a chat with a virtual assistant. Although, if we prefer, we can also get to speak with an agent, in case we need more help.
In this case, for all those users who come to Spain, this route will be the least recommended option. Basically, because the contact numbers they offer us are to directly block the account on the platform because we have noticed suspicious activity. In other words, they will not deal with solving any type of problem or doubt, but rather this method is to disable a profile immediately if the account has been compromised. The contact numbers are as follows, and it must also be made clear that it is an automated service:
- USA USA . / International : +1 (888) 908-7930.
- United Kingdom : +44808168 4635.
- Ireland : +353 1800200355.
- India : +91 000 8000503236
test on twitter
One last way with which we can contact customer service through a specific profile called “Coinbase Support” on Twitter. And it is that, in order to continue serving the thousands and thousands of users that the platform has, they created an account in 2014 specifically for this.
In addition, we may send a direct message (DM) to the account so that they can help us. However, from their website they make it clear to us that they can help us with different problems with the products or services they offer us, but that, for security and privacy reasons, they will not be able to help us with specific account problems through Twitter.
Step by step to send a ticket
As we mentioned before, we can resort to the option of sending a “ticket” by means of an email in which we can explain in detail the error that is affecting us or doubt that we have not been able to resolve by any of the ways offered by the platform. Therefore, we will tell you step by step how to send a ticket to Coinbase so that you can solve all the problems you have.
- First of all, we will need to access your Help Center .
- Then, we must click on the option “ Contac us ” (Contact us).
- Once we are inside, there are several products/services from which we can choose.
- Select the option with which you have an incident or doubt.
- See below where it says “ Let’s get started ”.
- Tap on “ Select an option ” and choose the one that is giving you trouble.
- Then choose the specific error.
- And, finally, go to the section “ What seems to be the problem? ” (What seems to be the problem?) to choose the specific option.
- Here, we must fill in more data in the form that will open when choosing the last option. Normally, we will have to put our email address, a subject of the message and describe what happens to us.
- Lastly, we will need to click on “ Send verification email ”.