We could say that having the phone fixed is the last resort that we would have to resort to to solve a problem with our mobile. But sometimes we have no choice, no matter how much we have taken care of him with all the care possible. If this is your case, we will tell you what to do before taking it for repair .
It is not usual to take the mobile for repair, so we are usually not familiar with the process. The truth is that this requires some important precautions that we must take to avoid problems, and above all that it does not cost us the repair if the phone is under warranty.
Prepare it for repair
As when we take a car to repair we need to prepare the logistics for its stay in the workshop and adapt everything to be able to make use of the guarantee or that there are no problems in the center, something similar happens with the mobile.
And it is that we must carry out some tasks to ensure that the repair process will go smoothly and we will get surprises. And without a doubt there are some things that we must do yes or yes before sending our phone to be repaired.
Check the phone’s warranty
It is the first thing we must do. All mobiles have to reach the market with a two-year guarantee, although its increase to three years has already been approved. Therefore, if you recover your phone bill, you will only have to verify that the purchase has been made within that period.
In any case, it is better to contact the technical service of each manufacturer to obtain all the details about the guarantee that our phone enjoys. For this, it will be essential to know the IMEI of the terminal, something you can know by typing * # 06 #.
Preserve the warranty first and foremost
If your mobile is within the warranty period, this should be your main priority, do everything possible and avoid that the manufacturer may have arguments for not accepting the product warranty to repair it. That happens by not touching the structure and components of the phone at all. Of course avoid doing any kind of repair yourself, and never open the phone . The manufacturers will know perfectly well that you have done it, because there are internal seals and components that can reveal that we have opened the terminal. At that time, the phone’s warranty will be completely voided.
Also, do not try to solve the problem your phone has by loading an alternative software to the one that came from the factory with your phone. This means that you do not root the phone if it is Android or jailbreak the iPhone to try to repair it. Because for this you will have to unlock the bootloader, and it is possible that in this way they will refuse to repair your mobile, much less that it goes through the warranty.
Make a backup
This would not be necessary to remember. But many times in the rush of having closed an appointment with the technical service and the stress of our day to day life, it can be perfectly overlooked. Therefore it is essential that we make a backup copy of all the data on our phone. And we are not talking about the one that Google saves with data from Wi-Fi networks, installed apps or the wallpaper. But a full backup in physical form. We have two options.
On the one hand, access the system settings, enter the ” System ” section and click on ” Backup ” from where we can make a local copy, which we will naturally have to extract from the phone. The other is to connect the terminal to the PC using a USB cable. And directly access the phone’s file directory to be able to extract everything that interests us. Like camera photos, downloads, wallpapers, sounds, and much more.
Reset the phone
It is usually the first thing that the technical service usually asks us before accepting the entry of the phone in the repair service, if we have reset the phone and the problem persists. Therefore, it is something that we must do even before talking to the technicians. If everything we have tried still fails, it is best to reset the phone completely .
Thus we can achieve two things, on the one hand, the possibility of solving the problem, and if so, have it ready to deliver to the technical service. In this way, the technicians will find it easier to find the problem. You will find this option next to the one to make the backup copy.
Eliminate any security method
Although it seems obvious, we can also ignore it, but it is essential to send the phone without any restriction or security measure.
It would make no sense that the technicians should know our PIN, and it is completely inoperative. Therefore, no PIN, no pattern , much less any biometric security measure, because they will directly send you the phone back where it came from.
Take out the SIM card
Even if the problem is related to the SIM card, you should remove it before taking it for fix. Since the technical service will always have the possibility to check its proper operation even without it. For that reason you should mainly extract it, although another very important reason is that you should never leave personal information on your phone when you take it for repair.
And of course the SIM card is full of personal data. You will also need the card to use it on another phone while yours is fixed, so you will remain connected with your people.
Remove the microSD card
Like the SIM card, if you forget it inside, your data could be compromised. Obviously the official services are trustworthy, but if this is not the case, it is better that you have the card in your possession, instead of someone else’s hands.
In addition, technicians do not need this type of card to check the operation of your phone, and in the event that this is the case, do not forget to format it beforehand. Therefore it is essential that no personal data reaches the technical service, whether it is the microSD card, the SIM or the terminal’s own storage.
