There are countless problems that you can find on a device. It is not normal for a mobile phone to fail at all hours, but it is true that, on occasions, mobile phones from any manufacturer can give us the occasional headache. In the case of Samsung , we already know the solutions to the problems of screen, performance, camera or any other component but if we get stuck in a “dead end”, there is still hope.
When we face a failure or error almost impossible to solve in a smartphone and the Korean firm, we all usually go to the factory reset of the terminal. However, if the hard reset does not solve your problem or if you want to try something before losing your mobile data in a reversible way, there is an intermediate step that you can try, and that puts you in contact with the professionals of the company.
The Samsung Members trick
Samsung Members is an app pre-installed on most Galaxy phones whose objective is to help users get the most out of their devices, offering tips for its use or announcing benefits or exclusive offers for their phones. But it also includes a support center from which we can contact the company’s technicians to put an end to that problem that seems to have no solution. If you don’t have the application on your phone, you can always download it from the Google Play Store for free for any of the brand’s mobiles.
Whatever the problem you have with your Samsung phone, the first thing you should do is restart it to eliminate any possible errors or malfunctions that drag the software. Then you must follow the following steps:
- Go to Samsung Members.
- Tap on the blue circle with the “+” inside.
- Now choose “error report” and the application will start to report the bugs found in the system
- Then go to the bottom and click on “others”.
- Write what happens. You can also attach screenshots if they can be helpful.
- Activate the “send system log” option.
- Submit the bug report.
In this last step you can add the frequency with which the error occurs and even attach information about the phone. The Samsung support center will answer you in 24 hours through this application giving you a solution to the problem that ends your headaches.