How to solve the most common failures of Google Chrome on mobile

Although we believe otherwise, mobile phones are not perfect machines. Therefore, during its use, we can find different errors that weigh down the experience of any user. And it is that no device, however good it may be, can get rid of different problems. This is what happens with smartphones and the famous Google Chrome browser.

It will not be few times that we find that this browser, which we use frequently on the phone, does not open, does not load the pages or does not even work from the beginning. And that is not the only thing that can happen to us, because there are several errors. But, to our luck, we will see that, for every Google Chrome bug on mobile, there is a solution that will get rid of the problem that does not let us browse the Internet.

solve the most common failures of Google Chrome on mobile

Chrome error codes when opening a page

As soon as you access the Google browser , it is possible that, when trying to load any page, be it a newspaper, our site or another website, an error message will appear indicating that something is not going as well as it should. It will not always be the fault of the application, because sometimes it will be a fault of the website itself that we want to access or of our device’s Internet connection. For this reason, we are going to see all the error codes that indicate that a page could not be opened:

  • Oh no! : unable to load the page.
  • ERR_NAME_NOT_RESOLVED : The hostname (the web address) does not exist.
  • ERR_INTERNET_DISCONNECTED – The phone is not connected to the Internet.
  • ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT : The page is taking too long to connect. The Internet connection may be very slow or the page may be too popular.
  • ERR_CONNECTION_RESET : Something may have broken the connection to the page.
  • ERR_NETWORK_CHANGED : The terminal has disconnected from the network or connected to a new network while the page was loading.
  • ERR_CONNECTION_REFUSED : The page has not allowed Chrome to connect to it.
  • ERR_CACHE_MISS : The page needs you to resubmit information that you have already entered.
  • ERR_EMPTY_RESPONSE : The website has not sent any data and may not work.
  • ERR_SSL_PROTOCOL_ERROR : The page has sent data that Chrome doesn’t understand.
  • ERR_BAD_SSL_CLIENT_AUTH_CERT : Website login fails due to bad client certificate.

Therefore, if any of the above error messages appear, it will be time to go through each of the solutions that we will see below. More than anything, because there are several reasons that could have caused Chrome to not be able to load web pages, no matter how good an Internet connection we have on our mobile.

fallo google chrome

Browser stops or doesn’t work

There are different generic ways that we can apply to almost all the applications that we use on mobile phones. In this way, the most likely thing is that we can fix without much drama the Google Chrome browser so that it works without problems again . Therefore, before moving on to more specific functions, we will have to try the following methods.

Check your internet connection

One of the first steps that we will have to take will be to check if the fault is not with the software that we use on the phone, but that the fault is in the Internet connection of the device that we were using at that moment. And it is that, although it seems that it is something logical, the truth is that the Internet connection is essential.

Therefore, in this case, what we will have to do is open another app in which we need the Internet for its correct use. As could be WhatsApp, Twitter, Facebook, etc. If in these applications, everything loads perfectly and no type of error message appears when trying to load these applications or send messages, the problem will be Chrome. If the opposite happens, it will be an Internet thing.

Open the page in another browser

To verify if the problem is with the web page or with Chrome, we will have to try opening the page in another browser. We will have other alternatives such as the Firefox or Safari apps to load the page . If the web page works in another browser, the problem will be a matter of the Google app itself, so we must follow these steps to solve it, since it is most likely a hardware interaction failure of your terminal with Chrome:

  • Access the Google browser.
  • Type in the address bar: chrome://flags .
  • Look for the Hardware-accelerated video decode option.
  • Tap on this option to activate it.

Flags Google Chrome móvil

Clear the app cache

If the connection is not the problem that prevents us from working properly with Google Chrome, it is time to see how we can completely reset the browser app from the settings of the mobile device that we are using. Therefore, these will be the steps that we must follow:

  • Go to the Settings app.
  • Tap on the Applications tab.
  • Find and sign in to Google Chrome .
  • Tap on Storage .
  • Inside, tap on Clear Cache .
  • Now, go to Manage data and tap on Clear all data .

Borrar caché y datos Google Chrome móvil

Delete cookies from Chrome

Another of the great problems for which the Google browser could give us some other problem when loading web pages is found in the famous cookies . Luckily for us, we have the option at all times to delete this type of data that Chrome collects when we use it. To achieve this, we must do the following:

  • We enter the Chrome app.
  • We touch on the three vertical points .
  • Next, click on the Settings tab.
  • Then, we touch on the Privacy and security section.
  • Inside it, access the first section called Clear browsing data .
  • Now, check the box corresponding to history, cookies and cache .
  • Activate the blue Clear Data button and again tap on Clear .

Borrar datos navegación Google Chrome

Close all other tabs and apps

It is also possible that the device we are using has run out of memory and this is what prevents us from accessing a specific website, since we cannot get it to load completely. Therefore, we must proceed to free some memory of the smartphone that we are using. And, for this, we must do the following:

  • Enter Google Chrome and close all the tabs , except the one that contains the error message.
  • Also, you will have to close the other applications that are running.
  • Lastly, try reloading the tab that had the error.

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Why is it still not working?

After trying some more generic solutions that we can try in other applications, it is time to move on to see more specific options or methods for the Google Chrome browser. Therefore, if the web pages still do not load or do not even open on mobile, this is what we should do.

Activate the preloading of the pages

This is another one of those features that will make the browser start working faster at any time when searching for or accessing web pages. Basically, what we get is that Google Chrome can preload the content predictively so that it doesn’t take us as long to view the content inside it. To do this, we must follow this series of steps:

  • First, we access Google Chrome .
  • Next, we tap on the three vertical dots .
  • Now, we will click on Settings and then on Privacy and security .
  • Inside, we’ll tap on Preload Pages > Standard Preload .

Precargar páginas Google Chrome móvil

restart your mobile

You may be one of those users who never reboot the device. And it is logical, since it is no longer necessary to turn the terminal off and on . Although, every ‘x’ time, the truth is that it will not be anything bad. It will even improve the performance of the smartphone. Basically, because if it’s been a long time since we last restarted it, some of its processes may start getting ‘stuck’.

For this reason, and although it seems that it will not do any good, we will have to turn off the phone and leave it to sleep for a few seconds. In this way, we will be able to completely restart each of the device’s processes. After that time, we can turn it on again and check if Google Chrome loads or works well .

Update the app

If after restarting the terminal, the Chrome problem persists , that is, we cannot get it to open or start searching for any term or web, it is possible that it is due to a software failure. Many times, by not updating a mobile application, it begins to give different problems. For this reason, we must check if you have a pending update. To do this, we must go to the phone’s application store and follow these steps:

  • We access the app store .
  • Let’s go to the list of all the applications we have.
  • We check if Google Chrome has a pending update .
  • If so, we update the application.

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Uninstall and reinstall Chrome

If none of the above has worked for us. One of the alternatives that can give us the best result when it comes to having any problem related to the Google application , will be to delete the app and then reinstall it from scratch from the app store that we use on the smartphone.

And it is that, as we have been seeing throughout the article, not all the problems will be related to the Internet connection of the phone or the web page itself that we want to access from the terminal. For this reason, the optimal thing will be to uninstall the Google browser and install it again to start over from scratch.

The browser opens pages only on the phone

There are many bugs that any user can find when using Google Chrome . Although, one of the problems will be when the browser acts on its own, that is, it manages to open only pages or tabs without us touching anything. So, at the most unexpected moment, it can interrupt us in what we were doing.

Uninstall updates

It is likely that the big G browser errors are caused by a version that is not stable or even incompatible with your terminal. Luckily, we will be able to remove the updates , managing to recover the factory state of the application and, perhaps, we will also be able to eliminate the operating errors:

  • Go to the Settings app on your smartphone.
  • Then, go to the section related to mobile applications.
  • Access the Chrome app.
  • Click on the three dots in the upper right.
  • Lastly, tap on Uninstall updates .

Desinstalar actualizaciones Chrome

Turn off popups

It is quite likely that, on more than one occasion, you have entered different websites that inadvertently manage to open additional tabs , as well as pop-up windows on the page itself. This is a real problem, especially if the system does it all the time without any sense. Although, there is an option among the Google Chrome settings so that we can block the appearance of these at all times:

  • Access the browser .
  • Click on the three vertical dots and access the settings.
  • Navigate to the Site Settings section.
  • Inside, you will have to enter the section dedicated to pop-up windows and activate its box.

Ventanas emergentes Chrome

Is it the fault of a virus?

If none of the above works and your phone continues to be the victim of automatic starts by Chrome , it is most likely that the smartphone has been infected by whatever virus is running around the device just as it wants. This would be the main reason if the terminal does not have optimal performance either. In this case, check the list of applications in the settings and remove those that you have recently installed.

In addition, more and more manufacturers are adding an antivirus to their devices. Therefore, if you have a standard one, proceed to analyze the smartphone to find out if there is any type of malware . If after this, the browser continues to do what it wants, the only solution left to us will be to factory format the mobile to its initial state. Although the steps that we will see will be different depending on the customization layer or system:

  • Go to the phone’s Settings app.
  • Click on the System tab.
  • Within this menu, we will tap on Reset Options .
  • Finally, click on Return to the factory state (delete everything) and confirm the action.

restablecer móvil Android