Scammed when buying online, how I managed to get my money back

Buying online is very comfortable and offers us all kinds of advantages, but there are also problems and risks that we must take into account. Surely it has happened to you: you buy online, you get scammed and the product does not arrive … What do we do in these cases? If you get scammed when buying online you can get your money back and in the next paragraphs we will explain how to do it and what options we have.

You can claim payments on PayPal, we can use the guarantee if an Amazon seller has not sent us what we want or we can claim on Wallapop.

Scammed when buying online

Claim PayPal payments

Opening disputes in PayPal is simple and we can claim if we have not received the product, if the product is different from that described or if the page disappears or if you have been waiting more than 180 days for what you have bought to arrive. In those cases, we can tell PayPal to pay us back and protect us.

To open a dispute in PayPal, when doing it in a friendly way does not work, we must follow a few simple steps from the website… The first thing we must do is log in to our account and access the ” activity ” section to search for the transaction. purchase we have made. Once here and below the total, as you can see in the screenshot, you can click on the option “Report a problem” where we can open the dispute and claim.

We will access the “Resolution Center” and we can choose between several problems:

  • I have not received the item I purchased.
  • I have received an item that does not match its description.
  • I want to report an unauthorized activity.
  • I have a billing problem.

Once we choose the problem, we have to write down everything that happens to us. We will write all the information that is necessary: what we have bought, what has happened … and we will request a refund of what we have paid. Once the data is filled in, we can make the claim and we can add screenshots with the seller if he has passed us when claiming, the date of purchase, etc.

After a few days, PayPal will process the dispute and contact the seller to see what happened and to refund you if they think you’re right.

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Problems on Amazon

In the case of buying on Amazon, we can also claim or ask for help if we have bought something that has not arrived or that is not as expected. Amazon offers us a guarantee when we buy products on a Marketplace or from a seller that is not the online store itself. Amazon will arrange a refund if the seller hasn’t responded to you for two days and you haven’t received the package or received it but it’s damaged, defective, or doesn’t match the description provided by the seller.

In these cases we can contact Amazon, contact the online store to find a solution and they will guarantee a refund when they have investigated the problem. We will do it from “My orders” and touching on “Problem with an order”. You fill in the data, answer the questions, and wait for Amazon to review the request so that it informs you of the decision.

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Shopping by Wallapop

If you have bought second-hand through Wallapop, there is also a guarantee that allows us to avoid being scammed or scammed if we use their methods and their guarantee to avoid scams… For example, using Wallapop Shipments and Wallapop Protect, the service that has no cost extra and assures us that everything will be fine.

“It is important to create insurance and offer guarantees to buyers and sellers within the service itself, to protect payment, shipment and guarantee the security of the user and their transactions, as well as to promote secure exchanges between users of the platform itself” , they explain from Wallapop itself.

Wallapop Protect is a commission that the platform takes for acting as an intermediary in the shipment of products and that we cannot deactivate but, in return, it protects us in case we have a problem.

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