Scammed in PayPal? How to claim your money

If you have been scammed in PayPal, you have been cheated in Wallapop or someone has sold you a product that did not correspond to what you have requested, but does not want to take responsibility, you can claim PayPal to get your money back. Luckily, this is a secure payment method with consumer protection, so we tell you what you can do to get your money back when you have no other option.

Scammed in PayPal? How to claim your money

In any case, first of all, it is worth contacting the seller or the person in particular to try to recover your money the good way and not have to go through procedures that you could avoid. Even so, it is not complicated to do it, discover how in the next few lines. Although it may seem like several steps, it is much easier and faster than you might think, but you will have to wait for the company to study it and approve your application.

How to ask for your money back

The payment is probably not still pending, so the option to cancel it from the activity page is not available, so the way to do this is to go to the Resolution Center to start the refund process. At this point, you have already ruled out that the person to whom you have sent the money will return it to you, so you have no choice but to start this procedure.


What you can do is the following:

  1. Go to your PayPal account from the app
  2. Go to Portfolio
  3. From there, at the top right you will find the Activity section
  4. Click on it and you will see the last payments
  5. Search among them by browsing the screen or with the search engine that you will find next to a magnifying glass
  6. Click on the specific charge
  7. Scroll down the screen to the end
  8. Give Report a problem
  9. They will give you more details about the transaction
  10. Scroll to the bottom of the screen to where it says Report a problem to PayPal
  11. There you will indicate what is happening and what you request (that you want a refund, you have received a different service or item, you have not received the item or service, unauthorized activity or what corresponds)
  12. You will follow the steps that appear selecting the articles on which you want to report, indicating the type of article, category and quantity
  13. Continue and follow the steps to complete your claim
  14. Now all you have to do is wait for them to study the case and give you your money back
  15. If you have to provide more information, they will tell you and you must go to complete what they request


If the charge is recent , you can find it on the main screen where it says recent activity and you will follow the steps indicated above. You can also go directly to the Resolution Center from here by logging in to your account and clicking Report a problem. There you will select the specific transaction, click to continue and complete all the steps in the same way as the previous one.

If you don’t know who to complain to

If you have decided to contact directly and avoid these steps, the usual thing is that you have the contact of the person from whom you are going to claim the money to request a refund or clarify their return policy. However, if this is not the case and you have no idea who to complain to or you want to check the details of who you have sent the payment to , you can search for it in PayPal in the Activity option.

You look at the payments you have made and if you click on the one you are interested in, you will find payment details, the seller and you will even find, if you continue scrolling, the option to send an email.