Garena Free Fire is considered by millions of users, one of the best in the Battle Royale genre for Android. A game that has always stood out for its extraordinary graphics and innovative game mechanics, since it is on the platform before PUBG, Fortnite or COD Mobile. However, it has a flaw that in some of its players causes havoc, and that is that they lose their account with all the progress they have been making .
To be more exact, the developers of the game ban those accounts immediately, with no possibility for the player to respond. However, there is a solution to untangle all this mess and return to enjoy our account as we did before the problem.
Origin of the problem and method to solve it
It is all based on a misunderstanding between Garena and the players, in most cases. It turns out that developers severely penalize hackers who try to get smart on winning games, and that’s pretty cool. The problem comes when it also includes players who have played fair, but have made the ‘mistake’ of logging in on two different devices, when we already know that a certain device is associated with the game.
Once in this situation, the process to recover that account is only one. In other words, the only method is to contact the Garena technical service and justify why we have not deserved that type of sanction. We have not discovered the secret of life, but it is a process that requires a good elaboration so that the company that created the game can be sure that they have been wrong with us.
How do you request account recovery?
Obviously, the first thing we have to do is access its website, which we will leave in this article for greater ease, and as soon as we enter we can change the language. Next, we go to the “Support” section, to access “Accounts and Accesses”, which is located a little further down. We must log in with our Google or Microsoft account.
From that menu, we slide down to the bottom, where a section called “Account Recovery” is located, since this is the one that allows us to keep the data and the progress that we already had. Before continuing, we must create a new Facebook account for the game , because all the data from the old account is transferred to this new one. Once that is done, we go to the bottom, in an option that shows “Send request”.
This step is very important , since it is the form with which we will describe our justification and payments made in the game. As the subject of the request, we will mark “I need help to retrieve my information”, and in problem, select “I cannot access my Facebook account”. In the description of the problem, we comment on what has really happened to us so that we cannot access it, if our account has been hacked, if another person has entered with our session, etc.
Next, we must fill in other questions such as the player ID, if we have made in-game purchases, the model of our smartphone or tablet associated with the game, the operating system and the region to which we belong. Finally, and if possible, it would be advisable to attach a screenshot with our ID and the name that we carry in the game. After all this process, the developers will send us an email that they have already received the request, and in a few days they can reestablish the account with all our progress.
