One of the most frequent problems we have with the Internet is that it is slow . There are many possible causes that can cause this to happen and it will depend on the connection, the installation, failures in the router, failures in the cables, in the devices… But there is a simple trick that we can do before despairing.
If the Internet is bad and slow, surely you have done it many times but not all users (especially the less advanced ones) know what to do and how to do it. Keep in mind that the real contracted speed is only guaranteed between the cable connection between the router and the PC directly and not via WiFi or from other rooms, so this is where you should do the test to find out if everything is fine or not.
From Movistar they recommend, on their help page, turning off and on the equipment installed by Movistar at home. In case of having several Movistar devices installed, we turn them off and disconnect them. We let a minute pass until we plug them back in and connect them again. In addition, it is also important to allow a minute to pass between the connection between each one of them if you have, for example, a router and ONT.
Is the trick foolproof? Of course not. Many times it works. And it is what we should always do before getting desperate and calling a technician to come see what is happening and waste his time with something that we can check in two minutes. But it will not always be the solution, of course. It may be that if you are using WiFi the signal does not reach all the devices well enough, that there are devices interfering or even that they are stealing the Internet and that is why it is slow.
Other tips and problems
Turning the router on or off can be very useful but, as we say, it is not everything. The speed can be slow for many reasons. For example, the WiFi signal may not reach all the rooms correctly and we must bet on a device such as a repeater that improves the coverage and the speed is as desired. Or maybe there are electrical appliances that cause interference or too many obstacles from the router to the computer or mobile phone from which you are trying to connect.
Or if it is slow connected to the ethernet cable we must check this cable to see if it is not damaged but also if it is compatible with the speed we want to obtain or the maximum speed that the tariff allows us. Do not trust if the maximum that appears in a speed test is always the same or always stops when you reach a round number. Not only the ethernet cable but also the fiber cable may be broken or degraded if the installation is too old. In that case, contact your operator to send a technician and find out what the problem is.
If none of the above works, contact Movistar to see where the problem is or to check your devices and your installation, in addition to what you have contracted. We do not always need the maximum speed , but it is important that you make sure that the maximum speed you have matches the one you have contracted in your rate.