Having an iPhone with more vivid colors than the classic black and white is already a trend in recent years since Apple offers different shades with which the user feels they have a more personalized device. However, it is not normal that problems arise with the rapid wear of color, something that unfortunately is beginning to be reported and that causes many users to be alarmed. Is your iPhone losing its original color? This is what happens and what you must do to remedy it.
What iPhone models is it affecting?
Although aesthetically it may seem that many of Apple’s iPhones are the same, the truth is that they have certain differences in the finishes, both aesthetically and in construction. For example, the frames of the iPhone 12 and 12 mini are made of aluminum as opposed to the steel of the ’12 Pro ‘and ’12 Pro Max’ models. That this is a less premium style is obvious, but it should not be so much that it is more easily worn.
According to the complaints that are being reported in different forums, the models mainly affected by the unnatural degradation of the original color are the following:
- iPhone SE (2nd gen.)
- Black color
- Red color
- iPhone 11
- Black color
- Red color
- Green color
- iPhone 12
- Black color
- Red color
- Green color
- iPhone 12 mini
- Black color
- Green color
- Black color
Fortunately, it is not a large number of users who are being affected by this problem, so at the moment it does not seem that an alarm should be created. In any case, it seems worrisome and it is completely logical that a possessor of these devices could feel uneasy seeing these complaints.
Possible reasons for this problem
Apparently the problem is completely independent of carrying the phone with and without a cover, so it is ruled out that the problems may arise from it. In media such as MacRumors they point out the possibility that it is a problem derived from the exposure of devices to ultraviolet radiation from the Sun itself. In any case, official reports from experts or from Apple itself that clarify exactly the origin of the problem have not transpired. According to the few cases affected, it could be due to a certain batch of iPhone that was defective.
What you should do if you are affected
Unless you claim that the damage to your phone has been caused by misuse, you can exercise your warranty right against Apple and claim a replacement for your iPhone if it is losing color in this way. No replacement program has been opened as usual when this type of damage occurs in a certain batch of products, but it is understandable that Apple is not going to leave affected users aside.
Therefore, we advise you to contact technical support, explain your case and they will guide you on the steps to follow in order to exercise that right to a possible replacement. Remember that you can start this process from the Apple support website or from the application designed for it and that is available in the iOS and iPadOS App Store.
