How to Return a Purchase to Apple: Steps to Follow

If you are returning an Apple order, be it an iPhone, iPad, Mac or any other device or accessory, you will be interested in knowing what to do. The steps to follow are extremely simple and even quick depending on the routes chosen, however there are some key points that you must take into account when starting the return process. In this article we will tell you all the details about it.

Return period for Apple products

Based on the existing legal regulations in Spain, Apple offers a return period of 14 days for its products from the moment the product is received. During the 14th there is still time to start the return process even if it takes more days. However, it is not allowed to start this process once that day has passed. Keep in mind that on some occasions, whether due to special circumstances such as Christmas or any other season, the company may extend this period to more than 14 days, so we recommend that you inform yourself before making the purchase.

Return a Purchase to Apple

What to do if your period is over

If unfortunately those days have already passed to make the return, Apple is legally within its right not to make the return. If the reason for which you want to start the process is due to a factory defect of the product, you can rest assured, since the company offers a 24-26 month warranty for its devices and therefore will cover any possible repair or replacement. If you are in this situation, communicate what the incident is and an expert from the company will guide you through the process so that you can have a fully functional device.

If the order is made to another store

If the purchase you have made has not been from Apple, regardless of whether it is a brand product, you should know that the conditions may vary. By law, any store should apply those minimum 14 days, but it is recommended that you contact this seller to find out what their particular conditions are regarding returns. It should be noted that in cases in which what you need is a repair, it will be Apple that manages this because during the first year it is the one who gives the guarantee, and the seller will be the one who will do it during the second year from the date of purchase.

Return process with Apple

Once you have made sure that you are within the return period, you must follow certain steps to be able to execute the return without problem. Apple may require certain information that you have to have on hand so that they can authorize said return.

Locate the order number

This is one of the data that Apple staff usually ask you if you made an online purchase , either from the application or from the company’s website. Therefore, you must have the order number at hand so that they can identify it exactly. If you linked your Apple ID to the order, you can see it on the self-service page or in the Apple Store app. In any case, it will always be in your email inbox, since it is one of the means of communication when an order is placed. As a noteworthy fact, this number always begins with W.

If the purchase was in a physical store, you should check the ticket that was given to you in paper format or, failing that, check your email if you chose to receive the ticket in this way.

NUMERO PEDIDO APPLE

Personal data that will be asked of you

Obviously it is necessary that you identify yourself with data such as name, surname, address, ID / Passport, email and telephone number if you made the purchase in your own name. If it was on behalf of another person, you must have their authorization to proceed with the return and, of course, know those data. If you go to a physical store to make the return, it will be essential that you carry the original identity card to be able to show it.

carnet de identidad

Have the invoice handy

Generally, it is not usually asked to show the invoice or its identification number, since it is usually more than enough that you know the order number and can verify your personal data. In any case, it never hurts to have it located in case it becomes necessary during the return process.

nota credito apple

Contact Apple to take your product

Once you have everything tied up, it will be time to actually proceed to make the return at Apple, for which there are several ways:

  • Physical stores: you can go to a nearby Apple Store taking the product in its original box with all the accessories. Even if the purchase was made online, they can also make the return in stores.
  • By phone: if you want to request a collection from your home of the order, this is one of the most opportune ways to request it. The number 900 150 503 is free from Spain.
  • Through the web : entering the page to which we link you can find the instructions to return the order, as long as it was purchased online.
  • Apple Store application : as from the web, this app allows you to start the process of returning an order that had been made through the Apple online store.

Cancel the order before it reaches you

It may happen that you place an order and before it even reaches you you want to cancel it. Either because you found a better deal, bought it faster or simply regretted it. For a few minutes after the purchase is made, you can cancel without any problem through Apple’s website or its application and even by phone. Now, if the purchase is already processed by the system and / or has already been sent and is on its way to your home, you will not be able to do anything. When you receive it, you can start the return process as we have explained in previous points, but not before.

How to prepare the order to be returned

Regardless of whether you are going to deliver the product in store or by courier service, it is evident that this cannot go in any way. The minimums for both cases is that you return it with the original box and with the product inside, including all its accessories and user guides that originally came in the box . Do not worry if you do not already have the plastics with which it was protected, since they will not be necessary. Nothing happens if the device is used, as long as it is in good condition and has not suffered any damage. What we do advise is that you remove any traces of dirt that may exist, not because they can reject the return, but because of a matter of personal image that in the end would negatively affect you.

caja iphone

If the product is to be sent by parcel service, it is usually the courier himself who gives you a box and / or envelope in which to pack the original box of the product. In any case, we recommend that you consult this service beforehand so that you can prepare the packaging yourself if necessary.

Follow-up of the return if it is online

There are two different ways to track the return to Apple, although in both cases the same information about the status of the return will be obtained. It should also be borne in mind that you can accurately track the shipment if you have the tracking number of the courier service, which always provide a space on their official websites to perform this search.

  • Apple self-service website , where you will need to enter your Apple ID and password if you linked the return to your account. If not, you must enter the tracking number.

web pedidos apple

  • App Apple Store , by clicking on your photo in the upper right, going to “Orders” and then selecting the one that is in the return process.

app pedidos apple

When will you get your refund from Apple?

In order for Apple to issue a refund for the purchase, you must have received the product and correctly checked that it meets the conditions for it. If you did it in a store and it was the company’s specialist who examined it at the time, the processing is immediate. Of course, the time it takes for the refund to arrive will depend on your bank, since one thing is when that refund is issued and when it is reflected in your account. However, as a general rule we can tell you that around 5-10 days is usually the usual and sometimes even earlier.

Claim if there is a problem with the return

If you have had a problem during the process, whether it is related to not having received the refund or the package has not arrived at Apple warehouses, you can request information and if you are not satisfied, file a formal claim. If the problem is with the shipment of the package, it is advisable that you first contact the courier company and, having the tracking number at hand, ask them what the real status is.

If the problem is with a matter in which Apple is the main one involved, you can take the support website to consult your doubts or file your claim, as well as the telephone number that we have provided in a previous point of this article. If necessary, you could take legal measures if you consider it so or contact a consumer association, although we trust that the case will be resolved before you have to reach these routes.