How to Resolve the Intel SST Driver Issue for a Smooth Windows 11 Upgrade

Windows 11, since its release, has faced numerous installation challenges, mainly due to specific hardware compatibility requirements. A significant hurdle has been a longstanding bug associated with Intel Smart Sound Technology (Intel SST) drivers that prevented some Windows 10 devices from upgrading to Windows 11.

This issue has finally been addressed through a collaboration between Microsoft and Intel, paving the way for more users to transition to the newer operating system.

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Understanding the Intel SST Driver Bug

The problem centered around a compatibility issue with the Intel SST driver, which could cause a ‘blue screen of death’ during attempts to install Windows 11. This issue was significant enough to block the installation process, leaving many users unable to upgrade despite having compatible hardware.

Solution and Upgrade Path

Microsoft has now provided a solution that involves updating the Intel SST driver to a specific version before attempting the Windows 11 upgrade. Users need to ensure their systems are running at least version or of the Intel SST driver. This update can be obtained through the Windows Update feature in Windows 10, ensuring that the upgrade process to Windows 11 can proceed smoothly.

Steps to Upgrade to Windows 11:

  1. Check your current Intel SST driver version: Open Device Manager, expand the “Sound, video, and game controllers” section, and double-click on Intel Smart Sound Technology (Intel SST) Audio Controller. Go to the Driver tab to see your current driver version.
  2. Update the Intel SST driver: If your driver version is below the required or, you should update it via Windows Update. Simply go to Settings > Update & Security > Windows Update and check for updates.
  3. Install Windows 11: Once the driver is updated, you can proceed with the Windows 11 installation through Windows Update if your device meets all other system requirements.

Why Upgrade to Windows 11?

Upgrading to Windows 11 not only ensures continued support and updates from Microsoft but also offers access to the latest features, including improvements in security, efficiency, and user experience. With Windows 10 support winding down, transitioning to Windows 11 becomes crucial to maintain software reliability and security.

Microsoft’s push towards Windows 11 also includes enhancements like the AI Copilot feature, aiming to enrich user interaction with the operating system through advanced artificial intelligence capabilities.


The resolution of the Intel SST driver issue marks a significant step forward in making Windows 11 accessible to more users. By ensuring your system has the correct driver version, you can avoid the dreaded blue screen and enjoy a seamless upgrade experience. As Windows 10 reaches the end of its lifecycle, now is the time to consider moving to Windows 11 to take full advantage of Microsoft’s latest innovations.