There is no doubt that smartphones are getting better and better devices over the years. However, sometimes you may come across an error like the one that populates one of the company’s support centers. Among the most common, the happy message that warns us that YouTube has stopped without knowing why.
Some users have been complaining for some time that it fails or works excessively slowly in certain. Fortunately, this is not a hardware error nor does it imply a malfunction of the smartphones. Most likely, the YouTube mobile problem is caused by a faulty third-party app, a bad update, or a misadjusted phone setting.
Before going to the solutions
Before we get into the worst, and think that everything is the fault of the application or, even, that it is time to change the phone because YouTube keeps failing. It is best that you review a few aspects of your smartphone. Therefore, we are going to give you some top tips before going to the solutions that will fix the software problems between the phone and the Google app.
restart the mobile
If we are watching a video and, suddenly, it has started to fail. It may not be the fault of the app or the connection , but of the terminal itself. In the event that you have not turned it off for a long time, we already warned you that this will be the main culprit. It is not something that we should do continuously, because we will damage the battery. But, from time to time, it will not hurt to restart the mobile to clean all its internal processes.
check the connection
In the event that everything is going great on your smartphone, but YouTube is ‘frozen’ on mobile , it is most likely the fault of the Internet connection. Therefore, the easiest way to check if that is the case is to enter another app that requires a network connection and test if it works for you or not. If in your case it does not work for you, it is clear that the Wi-Fi of your house has gone or, if you are using the data of your rate, they have been exhausted or you do not have enough coverage at that moment.
Uninstall an update
It is possible that you started having problems after downloading a new version for YouTube. If this has been your case, you can always uninstall an application update on your Android mobile. To do this, you must go to Settings and enter the phone apps section. Then, enter to see all the ones you have installed on your mobile and look for the Google one. Once inside, click on the three points that will appear at the top of the panel on the right and tap on Uninstall update . In the event that it does not appear, don’t worry, because we will tell you another way to try a previous version.
try another version
To find out what version we have, the first thing to do is go to Settings> Applications> YouTube. Within this menu, go to the bottom, where you will see the version of the app. Make a note of this number, since we will go to look for it, but with an older version. How do we do it? Very easy, we will use the apk repositories. In our case, we have tried to download it from APKMirror .
Once inside, choose one or several versions older than the one you have on your smartphone. If it doesn’t let you install it, you’ll need to give your browser permission to install unknown apps. To do this, go to Settings and enter the apps section> Special access> Install unknown apps. Click on the browser you use and touch the option to Authorize downloads from this source.
fix the app
First of all, check that the Google app is updated to the latest version available in the Google Play Store. If this is the case and it continues to malfunction, try these solutions.
Force stop the app
The first solution to this error is to force close from the YouTube app popup. Another method to do it, open multitasking on your phone and swipe up on the app thumbnail to force close it.
If for whatever reason the app is blocked, you can go to Settings> Applications> YouTube and click on the Force stop option.
Update phone and app
It may be that the YouTube error on the mobile is something specific that is solved by closing and opening the application or, that it goes something further. To the latter we refer to the fact that it will be necessary to update the phone or the Google app:
- For the first case, we must go directly to the Smartphone Settings> System> System updates. Within this section it will tell you if you have any pending or if you are already up to date.
- Second, we must go to Google Play> touch on our profile> Manage apps and devices> Available updates . Once in this section, check if you have any pending for YouTube.
Clear the data
If the error persists when the app is started again, it is likely that something has been configured incorrectly and that the application drags it every time it starts. At this point it is opportune to delete all the cache and all the saved data of YouTube on your smartphone .
To do this, follow the Settings> Applications> YouTube route again, but this time access the Storage menu. Here you will find the options ‘ Clear Cache ‘ and ‘ Clear Storage ‘ that you must press, not to delete the app, but to eliminate possible problems that the app drags, such as not working correctly on the mobile.
If you can’t clear cache and data on your smartphone, try uninstalling the app and then re-download it to your device. In this way, it will be as if you have deleted all their data.
Do a forced restart of the mobile
Sometimes app bugs can be fixed by doing a hard reset of the phone. In general, on mobile phones it will be by holding down a combination of buttons (power key + volume down) for 10 seconds until the terminal logo appears, a form similar to the rest of the smartphones in the brand’s catalog. Then release the buttons to allow the device to reboot normally.
Restore your Google account
Like many other applications, YouTube is part of the Google ecosystem, which means that its use is associated with your account with the American giant. In some occasions, the app might not work properly due to an issue with your Android account, so you should consider deleting it and signing in again.
To remove your Google account, go to Settings > Accounts and backup > Accounts. Here select the Gmail address you use and click on Delete account.
format the phone
The final solution for all the problems of our mobiles, since it returns the smartphone to its initial state as we had it right out of the box by doing a Hard Reset on your phone. Logically, this will cause the photos, files, apps and all kinds of content stored on the device to be lost, so it is worth making a backup first.
Once done, go to Settings> System> Reset options> Erase all data. Although, all these steps may vary depending on the customization layer that our terminal has or the operating system itself.
In any case, this should completely solve the problem of your mobile or any of its versions with YouTube.
