If you encounter any issues while using Apple Pay, whether it’s for making payments at physical stores or online, this article will provide you with helpful tips to resolve them. We will also explore the common causes behind these problems.
If the problem originates from the iPhone
The iPhone plays a crucial role in using Apple Pay, serving as the storage for our card data used for both in-person and online payments.
When making a payment at a physical store using our mobile phone, the first step is to open the Wallet app. Typically, this is done by pressing the lock button twice and then authenticating with Face ID. However, there may be instances where nothing happens after double-clicking the lock button. In such cases, it’s necessary to navigate to Settings > Wallet & Apple Pay and enable the option labeled “Double press the side button.” Once activated, this feature grants immediate access to the application.
However, the accessibility settings are not the sole factor that can cause issues. The accuracy of the credit or debit card information we have stored becomes crucial. If our card details are outdated or incorrect, it can lead to payment problems. To ensure our card information is up to date, we need to access our bank’s application and make any necessary updates.
When attempting to make an Apple Pay payment on an internet website, we may also encounter difficulties. One common problem is the absence of the Apple Pay option altogether. In such cases, even if we have the service activated, we need to revisit Settings > Wallet and Apple Pay and locate the “Use Apple Pay when available” option. This option enables us to make payments on compatible websites using Apple Pay.
If the problem is from our bank
The application provided by our bank, along with the bank itself, is the second vital component for ensuring the normal functioning of Apple Pay on our device. Firstly, it’s important to note that we must possess a valid bank account that allows for the use of credit and debit cards. Additionally, the specific payment card we intend to use must be registered and active. If the card has been canceled or we lack authorization to possess a card (whether physical or virtual), Apple Pay will not be accessible to us.
The chosen payment method carries significant importance. Firstly, it’s crucial to ensure that our bank supports virtual cards. Furthermore, even if virtual cards are supported, we need to confirm if our specific bank is compatible with Apple Pay. The official Apple Pay website provides an official list of all the financial institutions that offer support for this service.