How to Fix Amazfit Watch Connection Issues with Your Mobile

Having trouble connecting your newly purchased Amazfit watch to your mobile phone? You’re not alone. Despite clear instructions, connection issues can arise. Follow this guide to resolve these problems and fully enjoy the features of your smartwatch, such as receiving notifications, monitoring your physical status, and managing calls directly from your wrist.

amazfit watch not connnect

Common Connection Issues and Solutions

1. Insufficient Battery on Your Mobile or Amazfit

Problem: One of the most common issues is low battery on either the mobile phone or the Amazfit watch. Both devices need to have more than 20% battery to successfully pair.


  • Ensure both your watch and phone are charged above 20%.
  • Plug in and charge both devices to avoid interruptions during the pairing process.

2. Devices Are Too Far Apart

Problem: Bluetooth connections require devices to be in close proximity. If your devices are too far apart, the connection can fail.


  • Place both devices on a table within 10 centimeters of each other.
  • Ensure they remain close during the entire pairing process to avoid any disconnection.

3. Outdated Zepp Application

Problem: If the Zepp app, which is essential for managing your Amazfit watch, is outdated, it can cause connection issues.


  • Open the Google Play Store (or App Store for iOS).
  • Search for the Zepp app.
  • If an update is available, click the “Update” button.
  • Once updated, try reconnecting your Amazfit watch.

Step-by-Step Guide to Connect Your Amazfit Watch

  1. Download and Install the Zepp App
    • Ensure you have the Zepp app installed on your phone. This app manages all operations and settings of your Amazfit smartwatch.
    • Download it from the Google Play Store or App Store if you haven’t already.
  2. Charge Both Devices
    • Make sure both your smartphone and Amazfit watch have more than 20% battery.
    • Place both devices on charge if necessary.
  3. Ensure Proximity
    • Place your phone and watch within 10 centimeters of each other to ensure a stable Bluetooth connection.
  4. Open the Zepp App
    • Open the Zepp app on your phone.
    • Follow the prompts to pair your Amazfit watch.
  5. Follow On-Screen Instructions
    • The app will guide you through the pairing process.
    • Keep both devices close and avoid any interruptions.

Additional Tips

  • Restart Devices: Sometimes, simply restarting your phone and watch can resolve connectivity issues.
  • Reset Bluetooth: Turn off Bluetooth on your phone, wait a few seconds, and then turn it back on.
  • Check Permissions: Ensure the Zepp app has all necessary permissions to access Bluetooth and location services on your phone.


Connecting your Amazfit watch to your mobile can be straightforward if you follow these steps. Ensuring your devices are charged, close together, and using the latest version of the Zepp app will typically resolve most issues. Enjoy the full range of features your smartwatch offers and make the most of your investment.