How to cancel a purchase on Google Play from mobile

On some other occasion, it is likely that we have regretted buying an application on Google Play or paying a subscription for one of the many apps that we find in the Android store. However, you may not know that, since a long time ago, you can cancel such a purchase to get your money back.

In addition, this will be ideal when we have accidentally bought something, it is not what we expected at first or someone has done it for us from the Android mobile without us realizing it. For this reason, it is important to know the steps to follow to request a refund or completely cancel the purchase of an application on Google Play from the smartphone.

cancel a purchase on Google Play from mobile

Although, before going on to see the procedure to follow from our Android phone, we must know the refund policy of the Play Store, because depending on the type of application, it may vary. But, in general, the Google app store offers us the option to return the software that we have paid for if the purchase has been made less than 48 hours ago.

Refund Policies

First of all, before seeing each of the steps that we must follow to return apps, games and other items from Google Play to recover the money, we must know the refund policy that the Android mobile application store has. Well, as we said before, depending on the item, the conditions may vary to a greater or lesser extent. Therefore, we will see each of the conditions that the company of the great ‘G’ establishes for us.

apps google play

Apps, games and in-app purchases

We must be clear that Google does not usually grant refunds like this without further refunds for purchases we have made through the Play Store. However, there are different exceptions that we must take into account. For example, the first is that, if we want to cancel the purchase of an application or game, if less than 48 hours have passed since we made the purchase, and depending on the details of the purchase, the Android store may grant us a refund without problems.

On the other hand, if we are going to make the request to cancel the purchase after 48 hours from the payment , then we will have to contact the developer of the application and process the refund options with him. Basically, because each developer can have their own policies.

For Play Music

In this case, it is somewhat similar to the previous case. And it is that, it is possible that we have bought music on Google Play and we find that the song or album does not play correctly. We may be able to return an album or song within a maximum period of 7 days , as long as you have not downloaded or played it on the terminal.

Otherwise, you can only cancel the order for a refund if the multimedia content has not worked properly for you at any time on your Android smartphone. Also, by proceeding with the return, the song or album will be removed from our collection.

on google tv

In order to be able to request a refund for the movie or series that we have bought from the phone, it will be essential that we have not started playing the video. If so, we will have the opportunity to request a refund within 7 days of purchase without any problem.

However, if it is defective, we have purchased it and then it is not available or cannot be played from the phone correctly, we will have a period of up to 65 days to cancel the purchase on Google Play and ask the Android app store for a refund. When returning the money, the movie or series will be removed from the library.

Película Google Play

In the books

Within the Android application store we can also go to buy electronic books or audiobooks. In the event that we want to cancel a purchase on Google Play of an electronic book, we will have a period of up to 7 days to do so from the date on which we make the payment, except in the case of rentals, as they are considered definitive sales. and there will be no refund.

However, if for some reason the book does not load or open properly, then we can request a refund on Google Play within 65 days of purchase . And if you want a refund for an audiobook, we already warned you that it will depend on the country in which we bought it. Although, all sales are considered final, except if they don’t work out.

PlayPass and PlayPoints

In the case of Play Pass we can cancel the subscription at any time. In addition, we will continue to have access to it until the end of the period for which we have paid. And if we cancel within the first 48 hours and request a refund, we will likely be reimbursed for the cost of the month in which we canceled.

On the Play Points side, if we return a product that we have purchased on Google Play, the points we have earned from that purchase will be deducted from the Play Points balance and level progress. Although, if we do not have enough points to be subtracted from those corresponding to the refunded product, the points balance will become negative. The same thing happens with the progress of the level, because we could get to go to a lower one.

play points

Google Play Newsstand

This case also has its particularity, since we will have to differentiate between the individual numbers of the magazines and the subscriptions . In the first case, we will only be able to request a refund when we cannot access the number in question or there is some type of defect in the content that we have purchased.

And as for subscriptions, we will be able to cancel it at any time if we cannot access the content and we cancel it during the first 7 days . Of course, we can only request refunds for active subscriptions. So it is something that we must take into account.

Gift cards, balance and Google Play gifts

Gift cards and other types of prepaid Google Play balance, including cash top-ups, cannot be refunded unless required by law in the country where the purchase was made. It should also be noted that the promotional balance will not be refunded to us either.

In the event that we want to return a gift, we will have to inform the buyer to contact Google to cancel a purchase on Google Play and request a refund. However, keep in mind that the amount will only be returned to the person who made the purchase, never to the person who received the gift in question. In addition, it is important to know that the Android store will only refund the money for the gifts that have not been redeemed and it is also important to know that the refunds of the gifts can only be requested during the three months after the date of purchase.

Cancel the purchase and request the money

We are still in time to be able to request a refund or cancel the purchase we had made on Google Play, as long as we meet the conditions established by the Android mobile app store. That is, that we are within the period established for each application or, also, when the content for which we have paid does not work correctly. If so, these are the steps we must follow.

google play

How to find the order

If we are not very clear about the content or app that we have purchased, it is very easy to locate it from the Play Store app from any Android phone. To do this, you have to follow a few steps from Google Play, so here we leave you the process that you will have to carry out from the smartphone:

  • Access the Android app store .
  • Tap on your profile tab.
  • Tap Payments and subscriptions .
  • Within Budget and history we will see the purchases and payments that we have made.
  • Instead, in Subscriptions we will see the ones we have active.

Request a refund or cancel a subscription

Well, if we want to recover the money from an application that we have bought or a subscription through the Google Play app from any smartphone, we must make sure that we have logged in to the Android account since we made the payment. Then, these will be the steps that we must follow:

  • Enter the Google Play Store on your Android mobile.
  • Click on the profile image in the upper right corner.
  • Within this menu, tap on Payments and subscriptions .
  • Go to the Budget and history section.
  • Next, you must touch on the software that you have purchased, and select the Refund option.
  • In the case of a subscription, go to Subscriptions within the previous menu.
  • Select the one you want to cancel and tap on Cancel Subscription .

pagos y compras Google Play

How long does it take to receive the refund?

Google Play refunds will be made through the payment method that we used at the time to be able to buy the app or software from the Android mobile app store. Therefore, depending on the payment method we use, the time frame in which we can receive the refund will be different.

For example, if we make the purchase with a credit or debit card , the term that Google tells us to receive the money is between 3 and 5 business days. Although, if at the time we decide to use Google Pay as a payment method, then the return will be faster, since it will be between 1 and 3 working days.

However, if it was done through online banking, then the term for the money to be reimbursed will be between 1 and 10 working days. In the event that we had paid by PayPal , the usual period is between 3 and 5 days, but in some cases it can take up to 10 days. If in our case we had used another payment method, we can always check the deadlines set by Google .

Does not allow to issue refunds or cancel subscriptions

If you receive a message that you cannot issue refunds or cancel subscriptions , it means that we have already exceeded the time limit in which you can request a refund. Or in the event that it does not let you do it from the application itself, we will have to try another method. More than anything, because after a few hours, the Refund option may not appear from the Google Play app of the Android mobile. So we must follow another series of steps:

  • First, we will have to access this website .
  • Next, we must log in with the Google account from which we bought the software.
  • Then tap Continue to start the process.
  • Confirm the account from which you made the purchases.
  • Then, they will show us the latest purchases we have made on Google Play.
  • Here, you can mark the one you want to return .
  • Finally, select the reason for requesting the refund and continue with the process following the instructions that appear on the screen until it is finished.

Solicitar reembolso