When you buy a new device you have to keep in mind what its guarantee is so that, in the event that said product is found to be defective, you will have to make use of it. Fortunately, there are few occasions when this will happen to you when you buy Apple products, even so, in this post we explain everything about the HomePod and HomePod mini warranty.
Apple support will make a difference
The good reputation of Apple’s technical service is well known, since the kindness, good manners and ease of solving your problems are the hallmark of the Cupertino company. The reality is that Apple has one of the best after-sales services in the industry. In the first place, because of the treatment received by the client in the vast majority of occasions since the workers put all the interest in the world to try to solve your problem in one way or another. Second, the situation or the problem will be rare for Apple not to come up with a solution that allows you to continue enjoying your device in a short period of time.
However, as in all companies, Apple gives a guarantee to its products and it also happens with the HomePod and HomePod mini. Although Apple works its customer service in a fantastic way, as it cannot be otherwise, it also has established rules and guidelines when the customer has a problem with their device, if this device is specifically a HomePod or HomePod mini, keep reading because you we are going to tell you all about your warranty.
What does the warranty cover and how long?
Apple’s limited warranty that covers the HomePod, HomePod mini and their accessories against manufacturing defects is valid for two years, generally from the date of purchase of the product. It must be made clear that this is Apple’s limited warranty, which is in addition to the one offered by the rights granted by consumer protection law, which will be different in each country. In the case of Spain, Apple’s warranty covers two years after the date of purchase of the device , as long as it was purchased through the Apple Store. This is due to the fact that in Europe the legal guarantee that each device must have is a minimum of 24 months, the first one being the one granted by the device manufacturer and the second the store where it was purchased.
Second important point, what does the Apple warranty cover? Well, according to the company, the limited warranty does not cover damage caused by accidents or unauthorized modifications, that is, Apple will only take care of those defects that the device may have since it left the factory, not those that have occurred due to misuse or an accident.
In addition, in addition, if you have to make use of this limited warranty offered by Apple, the company will give you an extension of this after the repair of your device. This guarantee lasts for 90 days or, if the product is still within those two years of guarantee and the remaining time exceeds 90 days, it will continue to enjoy that guarantee period.
Finally, if your HomePod or HomePod mini is covered by Apple’s limited warranty and has to be repaired, it will be at no cost to you, that is, you will not have to pay Apple at all to repair your HomePod. or HomePod mini.
How to contact Apple?
If you have detected that your HomePod or HomePod mini has an unusual operation or simply does not work as it should, you can contact Apple in multiple ways. The first one is through the Apple Support App, you can find it in the App Store and through it you can communicate your problems to Apple so that they can offer you a solution. The second is through the Apple Technical Support website, which will fulfill the same function as the Technical Support App, and finally, you can also contact Apple through its customer service phone number, which is 900812703.
Regardless of the way in which you have contacted Apple, if you have not been able to solve the problems at home you will have to send the device to the company, for this there are several ways to do it. The first and most recommended as it will save days of waiting is to take the product to an Apple Store having taken, that if, prior appointment in said Apple Store. However, for those users who do not have an Apple Store nearby Apple will also facilitate the collection of your device, but as is normal, in this second option the waiting times to enjoy your device again will increase since the product has You have to get to Apple’s technical services first, and then back to your residence.
What if the HomePod is out of warranty?
If your HomePod or HomePod mini has suffered any damage or malfunction and is outside the two-year warranty, the repair will cost you more or less money depending on whether or not you contracted AppleCare +, of this Way, with AppleCare + the repair of the HomePod will cost you 29 euros, and that of the HomePod mini only 15 euros. On the contrary, if you do not have AppleCare + the amount of money that you are going to have to pay for the repair of your HomePod or HomePod mini is quite high, in the case of the HomePod, the sum amounts to 301.99 euros, while in the HomePod mini stays at 91.10 euros.
Express replacement service
Finally, it should be mentioned that if you have AppleCare +, Apple offers you an express replacement service, with which you will not have to “suffer” the absence of your HomePod or HomePod mini while it is being repaired. This service consists in that, when you request it, Apple will send you another HomePod or HomePod mini, once you have received it you will have up to 10 working days to be able to send the damaged HomePod or HomePod mini. However, this service does not cover any cost of your product, such as service fees or replacement value, this will be determined when Apple receives your damaged device, but that if, while you can continue to enjoy a replacement unit.
In addition, this service does not have any additional cost, but if Apple will make a temporary charge on your card to ensure that you send the damaged unit, this charge will expire in the event that the repair is covered by the warranty, a plan of AppleCare or consumer law or receive your original product within 10 business days. In the event that your HomePod or HomePod mini has been seriously damaged in an accident or is inoperable because you have made unauthorized modifications, you will have to pay the full value of the replacement, which in the case of the HomePod is 329 euros, and in the case of the HomePod mini, 99 euros.