If you are trying to watch a movie, series or HBO Max content on your mobile and suddenly you realize that it does not work or starts to give errors, it does not have to be your mobile or anything that you have done wrong.
Sometimes, what happens is that the service goes wrong, it may have a failure or it is down. There are many that HBO Max may be failing on mobile phones and we will tell you what you can do in this case. The first thing you have to do is wait a bit to see if it is a specific problem. If you can, ask another person to see if it also works poorly or correctly.
Since restarting is usually the best way to resolve this type of situation in most cases, you can take the opportunity to restart your mobile and check if it works correctly after doing so. If you close the session and then start it again when turning on the mobile, much better.
If it happens that you have discovered that it works well in all the other movies or series that you are watching on your mobile, but not one in particular, what you have to do is contact HBO Max so that they can fix it immediately. It is not something that happens a lot, but it can also happen that the problem is from a single content.
Internet or service may be down
Check first of all that the problem is not with your Internet connection , that it is going wrong and that is why it can give a large number of errors in the app such as that it does not open, the contents are slow, it has cuts, sound problems or similar .
To see if it is due to this, it is not a bad idea to switch to WiFi, another connection or check the Internet speed. It would also not hurt if you restarted the router and did the check a few minutes later. Remember that in order to play a video in HD quality, you have to receive a minimum download speed of 5 Mbps.
Another thing you can do if HBO Max playbacks are not going well or stopping frequently is to try another smartphone or device you have around the house to see if they are playing correctly there. If it doesn’t work, it’s because the service isn’t working well or is temporarily down, so you’ll have to wait. You can check on a website like DownDetector if HBO Max is down.
In case of sound problems that do not depend on the connection, try connecting headphones and see if you need to increase the volume of the mobile to see if this is the cause. Also make sure that you do not have the Do Not Disturb option active on your mobile and turn off Bluetooth.
The app could be the real culprit
If you have done these checks, the next thing you have to do is see if the app is updated to the latest version. Go to your mobile app store and see if there is a new update. If so, update it. If this is not the case, make sure that it was not precisely a recent update that caused these problems.
Try clearing the app’s cache . To do this, you will have to go to the mobile settings and search for HBO Max in the Applications section. Once you do, look for the Storage option and click on Clear data. You can clear all the data or just the cache. Then log in again and you may be fine.
Another interesting solution can be to uninstall the application and reinstall it . It won’t take you more than a minute to do it and sometimes it’s what finally gets it working properly.