When we use the services of any operator, they register our data to store them. This happens, as we say, with all operators, and for this reason Movistar has created a portal called the Transparency Center , where it informs us about what data it collects and how it is used. We tell you more about him.
This Transparency Center is Movistar ‘s way of clearly and concisely informing its customers of all the data that is recorded when they use its services, whether fiber, mobile or any of the others that it offers.
This is the Transparency Center
The portal created by Movistar is very complete and has a very simple interface with which it will not cost us too much to navigate through it. In it, Movistar fulfills a commitment that it had for a long time, which was to allow each client to know to the millimeter what data is recorded by the operator and, above all, the treatment that can be given to these by Movistar.
As we will see later, Movistar collects and processes data of all kinds at the time the client accesses or uses any of its services. We are not only talking about fiber optics or mobile phones, but also about television or other services such as Movistar Cloud . This data can be useful for various things, such as, for example, to know what interests the customer has and thus know what products may interest him, or also to monitor breakdowns of all kinds.
These are the data recorded by Movistar
If we go to the Privacy of Products and Services section, we can see all the data that the operator records depending on the product that we are using. There is a lot of data that we can find in this part of the portal , so we are going to try to make a summary of the most important for each main Movistar service.
Use of fiber optics and your local network
With regard to the use of Internet services that we have at home, the operator separates the data it collects into two sections: Installation information and data derived from the provision of the service or product. The first and most logical thing that the operator registers is our IP address , as well as the router that we are using . In the event that you are with the Smart WiFi router, which the operator also provides, some more data will be collected, such as the quality of the signal, the ports that you have open (or if you have the DMZ activated), the DNS that you have configured and even the name and password that we have set to access the configuration of our router. They also end up registering MAC addresses, serial number and the SSID name that we have put on the WiFi.
While browsing, Movistar can also record the IP of the portal that we are accessing, the data from the DNS query, as well as the domain and the sections of the website that we access, although only in those that do not use HTTPS. Regardless of whether they use it or not, the operator can register the name of the web , something that helps prevent us from accessing illegal web pages. It also records the volume of data we use, the monthly consumption, the faults detected and the approximate location of the connection.
Mobile phone use
With mobile phones something similar happens to what happens with fiber. Movistar will also be able to record the data of the DNS query as well as the pages that we access and the sections that we visit of them. It will also record other data such as the origin and destination number of the call or SMS , as well as the date, time and duration of the call or any other event associated with voice, data or message traffic.
The operator can also record the identifier of the antenna to which the communication is associated and its geographical position, as well as if there is a change of antenna in case we are moving. You can also record other data such as the volume of calls, volume of data consumed, rate type and the use of data consumed in roaming. In addition, it is capable of registering the IMEI and MAC address of the device where we have the SIM card inserted , something that gives Movistar a lot of information.
Use of Movistar television
With the television you can also record various details such as the type of decoder that we have or the applications that we have installed or that we use on it . In addition, you can record the steps we carry out through the platform, all the content viewed by the user, as well as the number of users with access to Movistar Plus+.
This implies that Movistar has access to all the content we see, both the one we have started and not finished and the genre of what we are watching. All this information can be key to establishing our consumption habits. It also records the IP of the devices that connect to Movistar Plus+, which allows the operator to know if we are connected inside or outside the home .
What are these data for?
As we said at the beginning, Movistar’s interest in making its entire data collection policy clear to the customer is total, and in addition to indicating what data it collects, it also has a section that tells us what these data are used for. data. In this section, called Data Management , Movistar gives several examples so that we can understand first-hand what uses our data may be being given.
Just to cite some of these examples, we can see how our data can be used to find out the best time to call us in the event of a breakdown at our home, to recommend that we hire a television package that we do not have or even to know where we are to send us personalized promotions in case we go through one of the operator’s stores or nearby.
