There are many doubts that usually arise about WhatsApp, if we have any problem or the application falls, if we want to report a theft in the account or if we believe that someone is harassing us. There are cases in which you need to contact WhatsApp and we will explain how to do it whatever the doubt you have or what you need from the company. Of course, it is important that you have patience because the answer will not be immediate.
On our site we solve most questions about WhatsApp without you having to contact the application but there may be a problem that leads you to need a solution and you have to. Whether you use it personally or professionally, you can contact by WhatsApp through any device and either from a browser or from the app on your mobile phone.
Contact from the application
You can contact WhatsApp from the messaging application itself with a section in the configuration menu of your mobile. It is fast, it is in your language and you can explain everything you need and even attach photographs of your query.
On Android
- Go to your WhatsApp application on your mobile phone
- Click on the three dots in the upper right corner
- Open the “Settings” option by clicking on the corresponding category
- From the menu, choose the “Help” option
- Here you will have to touch on “Contact us”
- fill the form
- Describe the problem in the box above
- Add screenshots if you have them
- Press “Next” to continue with the process
- Frequently asked questions will appear, in case it helps you
- If not, choose “I don’t see my answer”
- Automatically your email client will open for you to send your problem through email, with all the information on your phone and doubt.
On iOS
- Go to the WhatsApp application on your iPhone
- Tap in the lower right corner, under Settings
- Choose the “Help” option
- Go to Contact us
- Describe the problem and add screenshots if you want
- Click on “Next”
- Check that your question does not appear in the frequently asked questions
- Your email will automatically open to answer your questions
Support page
WhatsApp has a contact page that allows you to contact the different support teams depending on whether you have one version or another, depending on what you need. You just have to go to the WhatsApp support page and choose who to contact:
- WhatsApp Messenger support
- WhatsApp Business support
- WhatsApp Enterprise Solutions
Choose the option you want from the above to contact WhatsApp and solve the question you have. If you are a “normal” user of the application, click on WhatsApp Messenger Support right on the link in the word “contact us”. Once you are inside, you will have to write the code of your country (+34 in the case of Spain) and your phone number. And you must choose the method from which you go:
- Android
- iPhone
- Web and desktop
- KaiOS
- Others
Once you check the previous options and fill in the fields, click on the green button “Send question” and your email client will automatically open so that you can contact WhatsApp and make your inquiry.
If an email client does not open or is not detected, it will advise you to do it manually by sending an email to the webclient_web@support.whatsapp.com account with any questions you have about the app.
Contact WhatsApp Business
All WhatsApp Business responses will be resolved in the same way. Unlike the previous one, an email will be enough that you can send to smb_web@support.whatsapp.com
Questions about Privacy Policy
You can also contact WhatsApp if you have questions about the privacy policy of the application. You will have to mark in a questionnaire what your question is and automatically the question will be sent so that you have an answer as soon as possible. Among all the question options, we find these:
- What information do we collect?
- How do we use this information?
- How is this information shared?
- How do we share information and how do we work with Facebook companies?
- How does the General Data Protection Regulation apply to users in the European region?
- How can you manage your information (including deleting your account)?
- Questions about legislation and protection?
- Questions about our international operations?
- Questions about updates to our policy?
- How do we use cookies?
To contact and answer questions about Privacy Policy, you will have to:
- Go to the WhatsApp website for Privacy Policy
- Choose or select the question you have
- Click on “Send question”
- An email will be generated with the question to send it
If you have any questions that are not listed, you can write to WhatsApp by sending an email to privacy@whatsapp.com
Frequent questions
You may need to contact WhatsApp for any problem such as hacks, spam, harassment, stolen accounts … But most questions you have about the application are resolved so it will be easier for you to use this “Help” section when you need it and it will be faster than waiting for WhatsApp to answer. There are seven big sections of frequently asked questions:
- general
- Android
- iPhone
- Web and desktop
- KaiOS
- WhatsApp Business for Android
- WhatsApp Business for iPhone
In each of the categories you will find subcategories and sections with frequent answers that may interest you if you want to learn how to correctly handle the messaging application without having to contact WhatsApp, for example, ask how to change the language or how to make video calls.
