The operators Movistar, Orange, Vodafone, MásMóvil and Euskaltel signed last July an update of the 2010 code of ethics, in which they promised to comply with a series of basic rules when it comes to attracting customers. This code will be implemented in the coming months, and at the latest on January 1 it will be fully applied. However, there are operators who are taking advantage of not complying with it.
The new code of ethics signed by the operators guarantees that there will be no misleading calls , that the Robinson List will be complied with , that there will be no calls after hours (including naps), there will only be three call attempts per month, the “no is no ”, And the user will be offered the option of receiving the call at another time.
The phone calls are usually one of the most popular methods of recruitment, although they are usually very annoying. The Robinson List protects us from (almost) all of them, but not everyone is signed up for it. In this way, we not only “expose ourselves” to normal business calls, but we can also be the victims of deception.
Operators posing as other operators
One of the last techniques that operators are using is to impersonate your operator and say that they are going to change the conditions for the worse. For example, they say that they are going to raise the price of the tariff by a certain amount (more than 10 euros even), and that they are going to give you two years of permanence , justifying the increase due to the cost of the deployment of new generation networks.
It is obvious that an operator is not going to raise your rate just like that, and much less is it going to impose a new stay without signing anything. What they do is annoy the user with their operator, and then after hours the other operator calls you offering a new product. In this way, as the user is angry with his operator, he is more likely to accept the offer made to him from the new one, even though that operator is the same one that made the first call .
It’s a scam: don’t fall for it
It is difficult for more advanced users to sneak this tactic, but many others who are not so experienced may be fooled and end up getting a discharge. If they are using it, it is because it works for them. If the user even tells them that it is illegal to raise prices and put permanence, the operator says that they can contact the OCU and do the portability to another operator, which does not make much sense.
In short, it is important to be attentive to this type of call, and never give our data , since an operator will never call us to say that the price is going to increase or that it is going to put us on hold. In fact, if an operator raises the price, the increases are usually a few euros, and cancel any stay that we have with the rate or the operator (not so with devices such as mobile phones that we have purchased).