If you’ve bought something on Amazon and, for some reason, you’ve found that you don’t want it or you want to change important details of the order that can’t be done without canceling the Amazon order, we’ll tell you how you can do it. You may find yourself in a situation where it is not possible for you to order or it gives you problems, so we are going to focus on the main reasons why Amazon does not let you cancel your order and what you can do in this case .
In any case, we advise you, if you no longer want an order on the Marketplace, to act as soon as possible, pick up your mobile and request cancellation immediately. You can return a mobile, a tablet, a smartwatch, a stuffed animal or any Amazon purchase. Once you have done it, if it leaves you, they may not have charged you or it may be the case that they have and they will return the money to you in the next few hours or days. But what if you can’t cancel it, what happens in this case?
How to cancel an order from mobile
If you have placed your order on Amazon and suddenly you have realized that you have made a mistake, you do not want it, you want to change the shipping address or it is more expensive than you thought, among any other situation that can occur, the steps to proceed with the cancellation are the following:
- Go to My settings (the person-shaped icon in the menu below, although you can also get there from the 3 stripes on the bottom right)
- Click on my orders
- Find the one you want to cancel
- Click Cancel product
- Click on Cancel marked products
Confirm everything to the end and it will be cancelled. You can explain the reasons why you want to cancel it or not, as you prefer. You will receive an email confirming that the cancellation has been made. If not, check that you have done everything right.
Problems canceling the order
You’ve done the whole process and suddenly you realize that Amazon won’t let you cancel the order. It is the moment when you ask yourself that, if you have done everything well, why does it not let you do it. The reason is very simple. You can cancel products or orders as long as they are not yet in the shipping process, otherwise you will not be able to do so because the shipment has already been processed. If it’s from a third-party seller, they might have sent it, not allowed the cancellation, or not seen the cancellation until later.
The general rule is that you have 30 minutes to cancel an order after having made it, so after this time it is more likely that you will not be able to do anything about it and you will only have to wait for the order to arrive to act on it. The best thing is that you check it for yourself whether this period has passed or not.
The only thing you can do if it does not leave you in any way is not to accept the shipment when it arrives , and the return will be managed after these days, or it will even be faster in some cases to pick it up and request a return . In this case, you will have to request the return on the website from the orders section, process everything, wait for a courier to pick it up or take it to the nearest courier company and wait a few more days for the money to arrive back. If you’re lucky and the order is fulfilled by an Amazon carrier, you can even go to My Orders, Track Your Package, and Cancel This Shipment.
It is a much simpler process than you imagine, although you will have to wait for your money to be returned. This, if you needed it to process another order because you made a mistake or wanted to change the delivery address, among other cases that can occur, can be a great inconvenience. Therefore, it is very important that you do it as soon as possible to increase the chances of arriving on time for the cancellation and that you have not been charged yet.
Another thing that can happen is that it is a digital order , since you will not be able to cancel digital orders from the app . This will mean that, if you want to do it, you have no choice but to enter the web and request it.
If you don’t think any of these circumstances exist or you don’t know what to do, you can contact Amazon directly for personal advice.