If from one day to the next, your television screen turns red when you turn on the Movistar decoder, all is not lost. More than anything, because we can follow a series of steps that can help us solve this problem with the operator’s device. However, in other cases, we will have no choice but to change the deco.
There are many users who, for years, have been reporting this problem with the red screen when turning on the operator deco. And it is that, for the device to give this particular error, it is usually because an update of the Movistar decoder has not been completed correctly. For this reason, we are going to see what is the solution that we have or what is the alternative if it does not work for us.
Red screen in the deco
When the TV screen is red because of this carrier device, it is most likely because of a device update that did not complete successfully for whatever reason. If so, you can try the steps offered by the Movistar technical service to solve this problem.
- First, remove the HDMI cable.
- Then, disconnect both the Smart TV and the Movistar decoder from the electrical current.
- Then reconnect the deco to the socket after a minute.
- Then connect the HDMI cable again.
- Finally, we only have to connect the Smart TV to the current when 1 minute passes.
This simple process has worked for many users who had the red screen when plugging the carrier device into their TV. However, in other cases, this has not been enough. So they have had to go further and ask for more help from Movistar customer service.
More than anything, because it can be a temporary solution, since users of the operator have reported that the same error reappears continuously. Therefore, the most effective solution, usually, for this type of problem is to repeat the update . Otherwise, we will have no choice but to call Movistar so that a technician can visit us.
What is the alternative?
In the event that the previous process does not work for you and you do not receive another update with which the problem can be solved. In addition to the fact that resetting the Movistar decoder has not helped you either, we have no other option than to call the operator’s 1002 number and request technical help.
It is possible that they send us a technician at home. Although, from the experience of users who have had this problem, the ideal is to change to a new deco . In this way, we will manage not to have this problem again. Also, as a preventative method, some users have reported that the technicians have entered a particular numeric key within the menu of this device to change the image setting to 1080 , so that it cannot give the red screen fault. Although, for this, we will need to arrange the visit of a Movistar technician.