Why is my Samsung Secure Folder not working?

One of the points that we value most about the security of smartphones is that we can have some tool that helps us keep the different photos, videos or apps that we have on our terminals safe from gossips. For this reason, the Samsung Galaxy have the famous Secure Folder, a tool that we have talked about on different occasions. But what happens when our device does not work?

There are not a few users who have gone directly to the forums or social networks of the Korean company complaining about different problems related to this application that is included in their smartphones. For this reason, it is time that we give you the best solutions so that you can solve as soon as possible the error that is causing you to not be able to keep hidden and safe all those documents that you do not want anyone to see in the event that they use your phone.

Why is my Samsung Secure Folder not working

First of all, is it activated?

Like any tool of this style, the logical thing is that we have activated it before using it. As much as our best friend tells us the steps he takes to save photos in this folder, if we don’t have the function enabled, it will be impossible for us to start using it. Therefore, you’d better take a look at the following process:

Carpeta segura Samsung

  1. Swipe up or down with one finger to access the Apps screen.
  2. Once inside, we enter Settings.
  3. Then, go to the Biometrics and security section.
  4. Now we will have to touch on Secure Folder.

If it opens normally, it will mean that we had it active. On the other hand, if it asks us to access with an account, the problem is that we did not have it enabled on the smartphone. And, for this very reason, we believed that it was not working properly. Therefore, the next step will be to click on this function > click on I Accept.

Then, we must log in with our Samsung account and choose the locking method you want to use to access it: pattern, fingerprints, password or PIN. Now the secure folder is ready to use.

folder not working

There are many users who have been repeating that they suffer from different errors, from not being able to access to the fact that a constant message appears asking them for the access password or PIN when they are using other applications. Therefore, it is time to learn about the different ways in which we can solve our problems with the famous Secure Folder of Samsung Galaxy mobiles.

Do you have it installed?

Before thinking that the Mobile Secure Folder does not work for you, you should stop to see if you really have it installed on your phone. More than anything, because from one day to the next it can disappear from your smartphone. And it’s not a magic thing, but maybe you accidentally deleted it back in the day or it just disappeared after updating your phone.

Carpeta segura Samsung

So, before you think you can’t get into Secure Folder, make sure you have it. If not, you can install it on your Samsung terminal from the following link:

Once installed, you must follow the steps that we explained at the beginning so that you can activate it correctly on your Galaxy smartphone. Even if you had it installed, but it doesn’t work for you, you can always uninstall it from the app drawer > Secure Folder > press the three vertical dots (more configuration options) > Settings > More > Uninstall. Then try downloading it again on your phone.

Delete your data

It may be due to a specific failure, so the best thing in these cases will be to delete your cache and all the data of this privacy tool of our Samsung. To do this, we must go to Settings> Applications> enter Secure Folder. Once inside, you must completely eliminate those two elements that we just told you about. Then, we recommend restarting the smartphone and, finally, check if it works normally.

restart the mobile

If you have not tried the previous trick, the truth is that this will be simple, since we will only have to try to restart our Samsung mobile. In addition, it is one of the fastest to get. And not only this, but it is one of the most successful solutions when it comes to correcting almost any type of error in the terminal. Any malfunction or conflict with an app can be resolved with a simple system reboot.

tiempo reiniciar movil

To do this, we just have to hold down the power key and tap on the Restart option. When you restart the phone, check if you can already use the Secure Folder of your Galaxy phone well.

blame an update

Not only does the Samsung operating system update itself come into play here, which in this case is accompanied by One UI , but it will also depend on the firmware that we have downloaded from the Secure Folder application.

In some cases, the easiest solution for many users has been to go directly to the Galaxy Store, go to the apps and update the Secure Folder . Well, they have released a patch that solved the error that made it not work or close by itself in some Samsung models. On the other hand, if it goes further, that is, it is the fault of a system update, we will have to go back to a previous version.

Restablecer Samsung Galaxy a valores de fábrica

In these cases, the simplest thing, and the one that has given the most results, has been to put the terminal back to its factory state. Like any reset, this means that we will lose all the data we have on the smartphone. Therefore, we recommend that you make a backup of the mobile before formatting it. After this, we must go to Settings > enter the General Administration section > click on the Reset option.

Here inside, we must click on the one called Restore default values, it will even give us a small explanation of everything that will be removed from the terminal. Scroll down > Reset > tap Delete all. Once the smartphone starts, restore the backup that you had generated before formatting the Samsung Galaxy and check that the Secure Folder of the mobile works.