Why is my phone's mobile data not working? Solutions

Connecting to the Internet with our own mobile data rates has become essential in our lives, especially for those who spend hours and hours away from home. For this reason, when suddenly they don’t work for us, panic spreads, since the mobile is for many the main entertainment tool.

Therefore, so that we never have to suffer this problem again, or at least we know how to act in case they stop working for us, we will give you the main keys and steps to follow with which you will quickly solve this failure on your phones.

Why is my phone's mobile data not working

check it all

Before getting to the worst, we must check a series of aspects from our smartphone, as well as other more logical ones. All of them will make us rule out possible software failures, which we will tell you how to solve later. Therefore, it is time to review the following sections of our mobile phone.

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Basic checks

The most common and easiest causes to solve among the most clueless are, for example, to see if we have activated the airplane mode on the mobile. Just by seeing if an airplane icon appears in the phone’s status bar, we’ll know if we have it enabled.

In addition, we will have to be aware of the coverage of the smartphone, since, in case of not having it, it will be impossible for mobile data to work when activating this tool. And, finally, if the SIM does not work, the Internet will not work on the mobile. It is probably because you have entered it wrong or it may also have been moved for some reason, so you will have to place it again. A good way to know if it is the fault of the card, will be to try it in another terminal. If it still doesn’t work, it will be the fault of the SIM itself and not the smartphone.

The net

Returning to the SIM card section, we find access to the preferred network type option, that is, we can see the available options. However, the most recommended at this point is to prefer 4G or 5G.

Also, if it cannot be used at a certain time, our smartphone will automatically switch to the next network, so we will not have to worry. Although, if we choose another option, the data speed will be limited and sometimes null. Therefore, in the option called Mobile networks (or in the Networks and Internet > SIM Cards section) we will have to check that we have the option to select the network automatically activated or else we could be left without access to mobile data on the phone .

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data roaming

Another way to rule out problems with the smartphone and the operator will be to activate data roaming. An adjustment that will only take a few seconds of our time. Therefore, to access this section we must follow these steps: Settings > Connections / Networks and Internet > SIM cards / Mobile networks > Data roaming. Lastly, enable this feature on your phone.

This option will not have to incur any extra cost as long as we are in the country in which we have contracted our rate, but we must be careful when traveling to other countries. It is an option that we will have to use as long as I have not configured the region of our mobile in which we are. Generally, it’s best to have data roaming turned off, though if you think your connection failure might be related to this setting, it never hurts to check.

Do you have data left?

It seems silly, but it will only be a matter of logic. If you see the icon of this enabled function, but the problem is that your web browser or your favorite social network apps do not load, we are sorry to tell you that it will not be a failure in your mobile data . Rather, the problem at hand is that you’ve run out of gigabytes, so they don’t work properly. Therefore, it will take longer to load all kinds of content, but they will still work on your mobile phone.

How to solve it

If you have already configured everything correctly or you have reviewed it from top to bottom, there may be a problem that is preventing you from enjoying your data plan as you have done until now. And not only this, but there may also be a fault in the mobile device itself that is causing this fault to appear in the Internet connection of your phone. Therefore, these are the possible solutions that you should try to solve it.

Configure APN

In the vast majority of cases, your APN settings could also be affecting your smartphone’s mobile network. Although, in general, this setting configures itself as soon as we insert the SIM and turn on the terminal.

However, in other cases, we must be the ones who adjust this section, since the data on the mobile does not work. Therefore, to configure the APNs we must go to the Networks and Internet/Phone Connections section> choose SIM Cards> Access Point Names> Create new APN . There, we must add the data that our operator has provided us.

configurar apn android

Once we have completed all these steps, we must choose this configuration as the default. Then, we will have to restart the mobile and when the signal is turned on it should work without any type of error.

remove the limits

Among other possible failures that can cause the Internet to not work on the mobile is because we have inadvertently established a consumption limit on the data of the plan that we have contracted.

Although this option is designed so that we do not go overboard, the truth is that it could easily be affecting us without us realizing it. Therefore, to deactivate it or review this aspect we must go to Settings> Networks and Internet/Connections> SIM cards> deactivate Set data limit . We also have the option to extend this limit so that we can continue to have control of the gigabytes that we consume every time we connect to them with the phone. We just have to click on Data limit or Data plan.

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restart the mobile

This is one of the most classic options, although if you configured the mobile APN you will have already tried two solutions in one. But, if it was too complex and you didn’t turn off the smartphone. It is the ideal time for you to restart the smartphone. On many occasions, this simple action is capable of solving all kinds of problems, even the least expected. More than anything, because some internal process of the system may have been ‘bugged’ , which prevented us from connecting correctly to the Internet. Therefore, try turning the terminal off and on, and then check if it works correctly.

reset the network

If your device continues to have trouble connecting, and also can’t use Wi-Fi or Bluetooth, there may be a general issue with your smartphone’s connections.

These settings can sometimes get corrupted at one point or another, leaving your mobile device unable to connect to anything. Luckily, we can always restore the configuration at any time. In addition, we will not delete anything from the phone, only the configuration of our connections. To do this, we must go to Settings> System (depending on the phone you have)> Reset options> Reset network settings . Finally, confirm that you want to take this step and accept the message that the terminal will show you. From now on, if everything has gone well, you will no longer have a mobile without Internet.

restore it

However, some problems are more difficult to solve than others. So, the only way to fix the mobile data problem is to return the phone to its factory state, as if we just took it out of the box. Also, it is one of the most effective ways to remove different bugs from phones.

Opciones de restablecimiento del móvil

Although, as we have already warned countless times, this step involves restoring the factory settings of your phone , as well as deleting all the data that we have stored in the terminal. Therefore, we must make a backup copy and move all the photos, in addition to the valuable files, to another place so that we do not lose them. Then, we must go to Settings> System> Reset options> Erase all data.

Technical service

Finally, if after going to leave the mobile device to its factory settings, and the problem persists, it is probably the fault of the hardware in charge of the Internet connection of your phone.

Therefore, here we can no longer do anything about it, at least on our own. The culprit may be a fall, a blow or the degradation of this component or because this element was defective and has now failed. That is why it will be the right time for us to go to the technical support of our mobile brand, although if you still have the guarantee, we recommend that you make use of it. If you bought it in another store, you should go to it first.