Surely you enter the application trying to order food in a specific restaurant and you find that it does not let you do it, not even the option appears, when it is not the first time that you order in it. At this time you can get worried thinking about what can happen or if it has stopped working with any of these restaurants. What is happening?
If you’re not sure why Glovo doesn’t let you order in some restaurants, we’ll try to give you the key to what might be happening right now, especially considering that it’s one of the favorite home delivery services for many people and making your orders in your app is much easier than ever.
No delivery drivers available
One of the most common reasons why you can’t order food delivery from the app in some well-known restaurants is because at that time there are no delivery men or Glover who can attend to these requests.
It may be that many people are requesting at that very moment and they have anticipated you or that those that were available are in distribution or that, for some reason, there are none available at that time. If there is a lot of demand , you will find that there are restaurants where you will not be able to order.
The only thing you can do, if this is the problem, is wait until there is one and the restaurant appears on the list. If you fear that it will happen to you again, it is worth rushing your request as soon as you can place the order. You can also check that the problem is not something else, since the app usually informs you if it gives you this case, or ask elsewhere.
Other reasons why you can’t order
There are several more reasons why you can’t find or order food from the restaurant you want:
- Not all restaurants have been loaded . Another case that can occur is that the information of all the establishments has not been loaded, so you may not find the one that interests you. In this case, you can exit the application and re-enter it after a few minutes.
- The service does not work well temporarily . It may also be that the system has problems at that time or that the app does not work correctly.
- Failed payment. Another reason your order may fail is that you don’t have a payment method. You may have written it wrong, the card has expired, etc. If so, you can pay cash or update the payment method. It could also be that you have a debt and they will not let you place an order until you resolve it.
- You have searched wrong . It may also be that in your haste you have misspelled the name of the place and you cannot find it, or that with the desire to find it you have missed it without realizing it. Check that you have not applied any filter that prevents it from appearing, such as searching only for Glovo Prime, for example.
- The restaurant does not work with Glovo . It may also be that you try to order in an establishment that is not in the app or has an agreement with Glovo, so you will not find it in the searches to place an order.
- The place is closed. One reason why you do not find your favorite restaurant in the application is that it has closed because, although the app allows you to order in several places, there are others that may have closed when you try to order or have not opened that day. It is worth checking the opening hours of the establishments.
If you cannot find the problem, contact them directly so that they can analyze your case and give you an answer as soon as possible.
