Fire TV devices and Fire tablets have different software-update menus. Start by identifying the exact device and model, then use its own updater. A package intended for another Fire model is not a general upgrade file.
Choose the right device
| Device | Where to start |
|---|---|
| Fire TV Stick, Cube or supported Fire TV television | Settings → My Fire TV or Device & Software → About. |
| Fire tablet | Settings → Device Options → System Updates. |
| Another Amazon device | Use that product’s own support instructions, rather than the Fire TV menu. |
Menu names can differ by model and software generation. Amazon’s Fire TV settings guide identifies My Fire TV or Device & Software as the area for software and storage information.
Check for a Fire TV update
- Connect the device to the internet and keep it connected to reliable power.
- Open Settings, then My Fire TV or Device & Software.
- Open About and choose the available update-check option.
- If an update is offered, follow the installation message and allow the device to restart.
- Return to About afterward to check the installed version and any further update offered.
Do not disconnect the power while an installation is running. Updating the operating system is separate from updating an individual streaming app or the remote control.
Check a Fire tablet
Open Settings → Device Options → System Updates. Check the installed version and any available update. Keep the tablet connected to Wi-Fi and meet the charging requirements shown by the device.
If an automatic update does not arrive, Amazon provides a manual tablet-update procedure. Use the official file for the exact tablet model and generation. Its procedure involves copying that file to internal storage, then using System Updates. Do not substitute a Fire TV package or a file for a similarly named tablet.
If an update is missing or will not finish
- Confirm the exact model, generation and current software version.
- Check the connection, free storage and power.
- Restart normally before retrying a failed check, provided no installation is in progress.
- Use Amazon’s model-specific support information for the error shown.
Reaching the newest version offered to your device does not mean it can install the same software as a newer model. A factory reset removes personal setup and is not a universal way to obtain a later operating system.
If the system is updated but only Netflix fails, use the complete Netflix error code to choose the next check instead of repeatedly reinstalling the whole device.
Frequently asked questions
Can I use the same update file on every Fire tablet?
No. Select the official package for the exact model and generation and follow Amazon's instructions.
Does updating Fire TV also update every app?
System software and individual apps have separate update processes. Check the affected app if the problem is limited to it.
Should I unplug a device during installation?
No. Keep reliable power connected and allow the update process and restart to finish.
Will a factory reset install the software used by a newer model?
Do not assume so. Available updates depend on the actual device, and a reset removes personal setup.