Having a locked phone is little less than not having it, since you can do absolutely nothing with it. However, this possibility is not the last because there are ways to unlock it before having to resort to recycling or storing it indefinitely. In this article we tell you what to do if you have an iPhone XS blocked by iCloud or if you do not remember its security code or password. We also include the possibilities for an iPhone XS Max, since we consider it within the same nomenclature.
If iPhone XS is blocked by iCloud
Blocks by iCloud are usually carried out when an iPhone is lost or has been stolen, so that no one outside the legitimate owner can use it at all. Neither by restoring nor by any other accessible method for the user on foot is it possible to circumvent this block. If your iPhone XS is in this situation, either because you blocked it yourself by giving it up for lost or for another reason from “Find my iPhone”, you should contact Apple and explain that you are the legitimate owner of the device. If you give a comprehensive explanation and also provide evidence that proves ownership, the company will proceed to unlock it so that you can use it again.
But what if you don’t know if it is blocked by iCloud ? Well, there is a functionality on the Apple website that will let you know. Actually the tool is not developed for this purpose, but it is perfectly useful to check if the terminal has this block. The steps to follow for the verification are the following:
- Go to the Apple website.
- Go to the Support section, located on the right side of the upper bar.
- Press on iPhone.
- Select Repair options.
- Search and select Make an appointment or request service.
- Several options will now appear, having to click on Repairs and physical damage.
- Choose any reason for repair , as this is irrelevant to the process.
- Enter your Apple ID and password .
- Now enter the serial number or IMEI of the iPhone XS or XS Max.
Once you have done this, you will be able to know if the phone is locked by iCloud thanks to the appearance of a message saying ” Sorry, but you cannot create a repair while the device is locked”. As you will see, without Being your claim, requesting a repair has served to prove that the device is encountering a blockage.If this message or any other similar one does not appear, you can breathe easy because then such blockade will not exist.
If it’s a second-hand purchased iPhone
Buying a second-hand iPhone has its risks. If you do it to an individual without any guarantees, you risk that the device has a physical defect not mentioned, that it has some internal problem that is not apparent and also that it is blocked by iCloud. Unfortunately, there are many scams that emerge on the network and more on devices as popular as iPhones, of which there are often organized gangs dedicated to the theft of these phones and their subsequent sale regardless of whether they are working correctly or not. . This does not mean that all sellers are unreliable people, but therefore precautions should always be taken to ensure that everything is correct.
In case the iPhone XS or XS Max you have has been purchased from this market and you have discovered the lock, the first thing you should do is contact the seller. Perhaps this person has good faith and it is a mistake and they can kindly proceed to unlock the phone. In the event that you fail to contact him or detect that it is a scam, you can report it to the service through which you purchased it (second-hand sales applications or websites). It is also advisable to go to the competent authorities to file a complaint in this regard, although unfortunately there are few occasions when this ends up being fruitful.
You don’t remember the security code
The other situation in which you can be with your iPhone XS is that you do not remember the security code that allows you to access it. In this case, fortunately, there is a solution that involves restoring the device. However it has a drawback, and that is that you will not be able to make a copy of your data and you will have to settle for the last one you made, if you ever did it. To proceed to format the terminal you will need a computer, regardless of whether it is Mac or Windows.
Mac with macOS Catalina or later
- Connect iPhone to Mac via cable.
- Open a new Finder window .
- Wait for the Mac to detect the iPhone and when it does, click on its name (it is located in the bar on the left).
- Go to the General tab .
- Click on Restore backup if you have one on your Mac. If not, click on Restore iPhone.
Mac with macOS Mojave or earlier
- Connect iPhone to Mac via cable.
- Open iTunes .
- Wait for the Mac to detect the iPhone and when it does, click on its icon (it is located in the upper left of iTunes).
- Go to the Summary tab .
- Click on Restore backup if you have one on your Mac. If not, click on Restore iPhone.
Windows PC
- Connect iPhone to computer via cable.
- Open iTunes . If you do not have this program you will have to download and install it.
- Wait for the computer to detect the iPhone and when it does, click on its icon (it is located in the upper left of iTunes).
- Go to the Summary tab .
- Click on Restore backup if you have one on your Mac. If not, click on Restore iPhone.
