You want to check your balance, see the movements, send money to someone, make a Bizum or check that everything is correct and suddenly you realize that it is not working. It gives an error, or in the worst case it simply does not enter your account. There are many reasons why you may want to enter your bank’s app at this time. Therefore, if it does not work for you , it becomes a serious problem for you.
You may be trying to enter right now and it fails, or there is even a service that is not working correctly. Don’t worry, it doesn’t just happen to you and there are a few things you can check to see if the bugs are fixed in the app before you consider contacting your bank.
The first thing you have to do in this case is wait. We already know that it is tedious, especially when you have a feeling of urgency, but sometimes it is something specific from the online banking itself that can only be fixed by waiting. You can check on social networks if there is a general error.
Luckily, it usually clears up in a few minutes. You can take the opportunity to restart the mobile and try again, since in many cases problems of this type are solved with a simple restart.
Check that the access data is correct
Sometimes the error is due to human error, such as entering invalid credentials . Re-enter your access data and check at all times that they are correct. It may be that your keyboard does not work well, that you have forgotten a number or due to an oversight it does not work for you.
Also think if what happens is that you have recently changed the access data and they are different. If you have forgotten and cannot recover them, you will have to contact your bank. In any case, to create your access code or recover it , you only have to indicate your credit or debit card, ID or identification data and mobile phone.
Update the operating system and the app
There may be an update pending that you have not installed and your banking application is no longer compatible with the one you have on your smartphone. Therefore, the best thing you can do is download it and keep your mobile updated at all times.
If the problem occurs after a recent installation, you may need to downgrade to a previous version until it is fixed. You should also update your online banking app because the version you have may be causing problems or is not compatible with your operating system. The best thing is that you keep the automatic updates so that you always have the latest version available.
Clear app data
If it has been stuck in a process or does not work well, what you can do is clear the data or cache of the app. This is very easy to do and it will not make your bank details disappear, far from it. To do this, what you have to do is go to the settings of your mobile and follow these steps:
- Navigate to apps or manage apps
- Look for the BBVA app
- press on her
- Confirm the option below Clear data
- Click on Clear cache or Clear all data
- Try to see if it works
Delete it and reinstall it
Another check you can do, and it’s easier than you might think, is to uninstall the app and reinstall it . It may work fine this way. Although the usual thing is that it usually works in the other ways, you can try it this way. If nothing fixes it, you will have to contact your bank to see what happens.