If you are planning to transfer your fiber internet service due to a move, it’s important to ensure you have an internet contract set up at your new address. However, many people are uncertain about the process and what items they need to bring along. While it may seem straightforward, there have been instances where individuals were unaware of how to handle the transfer or which items to include. In order to clarify this, we will outline what you should bring when moving your fiber internet.
The initial step is to contact your service provider and request a transfer of your fiber connection. However, it’s essential to note that this may not always be possible, particularly if your new address lacks coverage. In such cases, you might be required to cancel your existing contract and establish a new one with a different provider. Assuming your current company permits the transfer and everything is in order, what exactly should you take with you?
It’s important to understand that a technician won’t visit your old residence to collect and relocate your equipment to the new location. You will be responsible for gathering the various components of your installation, and the technician will coordinate with you to ensure they are prepared for installation at your new address—provided you can accommodate this arrangement. However, it is common for people to mistakenly take items they shouldn’t or leave behind crucial components. To avoid this, carefully read the following paragraphs, which outline what you should bring and what you should not.
What do you have to take
The devices you need to take with you when moving your fiber internet installation depend on the type of setup you have and the services you have contracted. Generally, it is necessary to bring the router along. When requesting a fiber transfer, a new router will not be provided, so you must bring your existing one to allow the technician to connect and set it up at your new residence. Additionally, if you have an ONT (Optical Network Terminal), it should be taken with you. If you have a television service, make sure to bring the decoder along with its respective cable or power adapter.
However, it’s important to note that taking these devices with you doesn’t necessarily mean they will always be used. The conditions at your new home may differ from your current location, and your existing router may not be the most suitable option. Alternatively, you may no longer require an ONT. Factors such as direct or indirect fiber coverage will influence the specific requirements. On the other hand, a different scenario could arise where a technician from another provider needs to install the fiber before your company’s technician completes the setup. This situation could occur if you don’t have direct coverage with your contracted operator and if the fiber optic installation has not been carried out at your new residence.
Regardless of the circumstances, it is crucial to take your devices with you when moving. Leaving them behind could result in penalties for loss or the need to obtain replacements. Ensure that you bring the router, ONT, and decoder with you. However, it’s important to note that you should never disconnect or power off any of the equipment without proper instructions or guidance.
What not to take
It may appear absurd and self-evident, but it happens more frequently than one might think. When requesting a fiber transfer with the service provider, there is a misconception that everything needs to be taken, including cables and wall sockets. However, this is not the case. Naturally, the wall sockets and installation cables should remain intact. So, before hastily removing everything to transport it to your new home, take a moment to calm down because none of it will be necessary. Simply disconnect the equipment and leave the rest as it is.
As mentioned previously, you only need to take the equipment and its corresponding cables or power adapters for functionality. Beyond that, nothing more is required. You may choose to bring the Ethernet cables, but never attempt to remove the wall socket or fiber cables.
It’s important to emphasize that you should not tamper with the fiber cables in the installation or take anything other than the designated equipment. There is no need to remove the wall socket or anything similar. Leaving the installation untouched is essential. Tearing out the cables will not benefit you in any way and will cause inconvenience for the next owner or tenant, as a technician will need to rectify the installation. Furthermore, these cables hold no value or purpose for you.
