That our mobile is left with the black screen is something that has happened almost always. It is one of the most inconvenient point problems that affects several Samsung terminals . The reasons can be varied and sometimes depend on the user’s hand. Today we are going to see how to fix this problem with the tools that are in our hands.
The specialized forums and including Samsung officials, are filled with users reporting problems related to the black screen. Many terminals and even new models and from past times , have this problem. In most cases, the user can hear and even notice their device vibrate, but the screen remains black no matter how much the power button is pressed.
How to fix the problem
This problem can occur due to several factors. The most serious is derived from a hardware problem. In that case our range of action is limited, since we may have to go to the Technical Service to solve it. However, it is most likely that there is some kind of bug with a corrupt app or file that is generating this problem. We are going to review the solutions that are best giving results to users who have encountered this problem.
Force restart
This method works on most occasions. To do this we must press and hold the volume down and power buttons. Then the terminal will restart and the screen should turn on correctly. Some users indicate that this method works best when they have the terminal connected to the power. However, there is nothing to indicate that it is a more or less effective method than before.
If the above does not work, we must leave the power key pressed for at least 15 seconds , until we see that the terminal restarts and the Samsung logo appears vulva.
The next method is to let the battery discharge completely. It is a much slower method and more if the device was heavily charged before the problem. As the screen is black, we can try to make a call from time to time to see if the autonomy has already been exhausted. Once done we will charge it 100% and turn on the mobile again.
Clear cache
For that we will have to enter Samsung Recovery Mode. Press the volume down button “,” Home “and” On “) at the same time until you ask whether or not to enter download mode, press” Volume up “to continue. Now, use the” Volume “buttons to select ” Wipe Data / Factory Reset “ and press the power button to confirm.
Samsung Safe Mode
Another method involves activating the Safe Mode. This way you can identify those apps that may be causing the problem. To do this, press and hold the power button. When the Samsung logo comes out we release the button and hold down volume (we wait until the screen comes out safely). Now we just have to detect the app or file causing the problem. Once detected you will have to remove it and restart the device.
If nothing works
As we said at the beginning, this is a problem that is often generated by a software problem and we have the previous methods to remedy it. However, when all of the above fails, we can start thinking that our terminal may have a hardware problem. In this case the most likely cause may be the screen itself , although sometimes it is the battery that usually causes this problem. In this case, it is best to put the terminal in the hands of a technician who detects the fault and offers us a solution.
