How to Return a Mobile on Amazon: Conditions and Step by Step

Have you bought or been given a new mobile through Amazon and you are not convinced? Don’t worry, you still have time to change it in the online store in a fairly simple way. You just need access to your order number and wait for the refund.

Return a Mobile on Amazon

To return a mobile on Amazon you must be within the period imposed by the store and access the following link from which all the company’s returns are organized.

How long do I have to return a mobile to Amazon?

Except for exceptions, Amazon and the sellers that operate through the website’s Marketplace offer the return of most products within a period of 30 days from the receipt of the same by the consumer.

On occasions such as Christmas, this period is extended for more months and, for example, in the 2020 campaign, returns are accepted on products that have been sent between October 1 and December 31, until January 31, 2021.

How to return a product to Amazon, step by step

When you enter the indicated page you will find two options to choose from. Depending on whether you have bought your new mobile phone yourself or I give it to you as a gift, choose between the Return of items you have ordered , by clicking on the button “View orders” or select Returns of gifts , entering the order number that you will find in the purchase receipt.

devolver movil amazon

Then, regardless of one option or the other, you will find a screen where you must choose the product to return. Find your smartphone and select the option Return products .

devolver movil amazon

Now comes the reason to indicate the reason why you want to return the mobile on Amazon . Open the drop-down and select the reason why you do not want to keep the phone and want to return it to the store. Keep in mind that depending on the option chosen, you may be charged a sum of money, especially if the return deadlines have passed and the error has been yours.

devolver movil amazon

Once you have completed this step, you will reach the screen where the solution is offered to you. The normal thing is that you are offered a refund in the Amazon account, something that is faster, or in the credit / debit card with which you have paid for the item. choose the one you want.

devolver movil amazon

The last step is to manage the return. You must choose how you want to return the product and depending on what you choose you will have to print or not a return label that you must add to the package or pay for the shipping costs. The options are:

  • Take it to Celéritas, without cost or packaging
  • Take it to the Post Office, needing to print and stick labels for 2.99 euros
  • Let him pick it up in anger, for 5.50 euros
  • Let Seur pick it up, for 5.50 euros

devolver movil amazon

By passing this last step, you agree to delete any item or personal information that you have stored in the product and to return it in perfect condition. If not, you can receive a different refund. Additionally, you agree to the Amazon Return Terms.

Amazon return terms

  • Mobile phones must be returned in the same state in which you received them. Therefore, new smartphones must be returned new, unworn and complete (with its box, covers and accessories).
  • Second-hand mobiles must not show any additional damage or signs of use.
  • If the reason for the return of the phone is not because it arrived damaged, was defective or was incorrect, the amount of the gift wrapping, shipping costs or any other service related to the order will not be refunded
  • If the equipment is defective and the 30-day return period has passed, Amazon offers you a technical support service with Certified Repair service for defective items. If the mobile cannot be repaired, a replacement will be sent to you, and if the replacement is not available, the price will be refunded.
  • You will be fully responsible for any data breach that may occur if you do not remove personal information from your smartphone.