If you have an iPhone, iPad, Mac, Apple TV, AirPods or any other Apple device, you may be interested to know that there is an application from the company itself that will help you solve possible problems with them. As much as the devices are taken care of, it may be inevitable to have to take it to repair on some occasion, so this app will also be tremendously useful for it.
How to download the Apple Support app
Apple Support, also known as Simply Support, is an application compatible with iOS and iPadOS. Despite being an application designed by the company itself, it is not installed as standard. You can download it from the App Store by searching for it by name or by clicking on the link below.
It is fully optimized for devices, as it could not be otherwise being from Apple itself. It should be noted that it is also completely free and that it does not offer any kind of in-app purchases, since its utilities are others that we will see below.
What the Support app offers
It could be said that this app is the perfect alternative to the Apple website when it comes to finding solutions, since it is an adapted version of what we would find from the browser. It is true that on the iPhone and iPad we can continue visiting this website from Safari, but in the end the experience is not the same as that offered by this app. It is divided into three tabs, which we will analyze below.
First of all, if you go to the top right in the “Discover” or “Get technical support” tab, you will find the information regarding your Apple ID and the technical support actions you have carried out, regardless of whether they were managed or not from this app.
- Recent history: Here you can see a history with all the occasions when you have had to access Apple support. By clicking on each section you can obtain more extensive information.
- Check coverage: very useful option to check the repair coverage of your devices, being able to read in full the warranty conditions and the period in which it has been or will be in force.
- Change location: settings related to the country you are in, since depending on where you are, you may or may not be able to access Apple repair services.
- Send Comments: This part is focused on users submitting reviews of the Support app itself and indicating suggestions or reporting a bug. It is not dedicated to sending other types of incidents.
- Sign out: if you click here you can sign out with your current Apple ID and start it with any other.
Discover
In this interface, which is the main one of the application, you can find content from Apple personalized to us. For example, you can get help hiring Apple Care +, find Apple press releases when there are news, as well as interesting guides and user manuals for all devices. It also stands out for offering information about purchases and subscriptions that you have recently made.
Get technical support
This is the section from which you can request appointments with the technical service, although the truth is that not every time your equipment will require a physical repair. For any problem with one of your devices, you must follow these steps:
- Tap on the device with which you have problems.
- Choose the topic you want to get support for. These include physical repairs, issues related to subscriptions and purchases, questions about the software and other topics that you can search from the corresponding box at the top of the screen.
- Once you have chosen your problem, you will be presented with different support options:
- Talk on the phone with an Apple assistant to help you solve the problem, for which you can call yourself or arrange a call at the time that suits you best.
- Make an appointment with technical support, either at an Apple Store or a SAT (Authorized Technical Service).
- Recommended articles to solve your problem.
In the event that you have made an appointment with the technical service, a notification will appear in the app reminding you of said event. You can also add the appointment to the calendar easily from this app, so that it can serve as a reminder. If at any time you want to cancel or reschedule an appointment , you can also do it from that section.
Search for
The purpose of this tab can be extremely important, since it will be the search box that includes the one that allows you to find information of your interest. For example, the way to manage contacts on your devices, how to configure Face ID or any other query you can think of.
Is this app worth having?
This application, unless you are starting out in the Apple world and need a lot of information, is not usually used on a daily basis. In fact, it is possible that you go for months and even years without needing it because you do not need support on your devices. However, we recommend having it stored in the iPhone or iPad app drawer along with other utilities that you do not use on a daily basis.
As you have already seen, it is tremendously useful in many cases and although it takes almost nothing to download it, it is much more comfortable to have it at your fingertips if you ever need it. In any case, we recommend you at least remember its existence for when it is necessary.
