Unfortunately, it is already common to see how theft of thousands or millions of accounts of some of the most popular services on the Internet comes to light from time to time. And today, there are many threats that circulate through the network with different objectives. One of them is the theft of our accounts, while the services or applications that are most in the eye of cybercriminals are those that have a greater number of users. In this sense Spotify is undoubtedly the most used platform for streaming music playback. If you are a Spotify user and you suspect that your account has been stolen, this is all you have to do to recover it.
First of all, the most important thing is to detect that our account has been able to fall into the hands of another person. To do this, we must look carefully when using Spotify, since there are some signs that can be evidence that our account has been stolen , such as:
- Our password has been changed and we cannot log in with it.
- The email address has been changed and is not recognized by the music service.
- Our playlists have suddenly disappeared or others that are not ours appear.
- The Spotify account has been linked to someone else’s Facebook .
- Some changes have been made to the service subscription .
Steps to follow if your Spotify account has been stolen
change your password
In the best case, a password change may allow us to quickly recover our account. In this case, the first thing we have to do is open the Spotify password reset form from a window of our browser in incognito or private mode and follow the steps shown below:
- Open the platform password reset form .
- Enter our username or email address.
- Go to the email message that Spotify will send us.
- Click on the link Reset password .
- We indicate our new password and repeat it to verify.
- We mark the captcha.
- Click Send .
- We try to log in with our new password.
Once inside our account, all we have left is to click on the option Log out everywhere, to ensure that anyone who has logged in with our account can continue using it without our permission. If they try to log in again, the old password will no longer be valid and they will not be able to enter our account.
Now, this is not all, since it is also highly recommended:
- Change the password of the email associated with our Spotify account.
- Also change the password of the Facebook profile that we have associated with the music platform.
- And change the password of all our accounts or services in which we use that same password.
Contact Spotify
Since we cannot know the extent of the problem or the technique used to steal our Spotify account, it is best that we give the company an account so that it can perform the appropriate checks. Of course, we may request a screenshot of our receipt of the platform or bank statement. Therefore, it is best to prepare it before contacting us, although yes, we must make sure that the complete number of our card, the expiration date and the security code are not shown.
With all this ready:
- We go to the contact form .
- Select the option Login .
- Next we choose the option Someone who has invaded my account.
- Finally, click on the button I still need help .
How to protect your account to avoid being robbed
Although as much as we avoid it we can always face this unpleasant situation, the truth is that it is always advisable to take all the appropriate measures that are within our reach to avoid being robbed of the Spotify account. These are some of the recommendations to follow to avoid it:
- Use secure passwords: Although it is the same as always, but not everyone uses long passwords that combine letters, numbers and symbols to make it as strong as possible. In addition, it is advisable to change it from time to time and not use it in other services.
- Always have all the software correctly updated: We must always keep our system, security tools and applications correctly updated.
- Remove all third-party apps linked to Spotify: Whether or not someone has had access to our Spotify account without authorization, it is best to remove all third-party apps that have access to it or avoid granting such permissions.
- Always log out: It is advisable to log out when we stop using Spotify, whether we do it on our PC or if we do it on a computer that other people have access to.
