The Huawei P Smart Z is one of the most interesting Huawei phones. It is for several reasons, in addition to being a mid-range with a good quality / price ratio, but especially for being one of the cheapest phones on the market to offer a pop-up front camera.
This means that the Huawei P Smart Z offers an all-screen experience, something that not even many of the latest high-end handsets on the market can boast of, including its older siblings the new P40. However, many users of the P Smart Z report performance problems with the touch screen , something that can be due to many reasons, but we will summarize the main ones and their possible solutions.
How to fix the problems
Huawei is aware of these issues and offer several possible solutions. If all of the following fails, we may have a hardware failure on the screen and need technical assistance, but first, we should try the following:
Gloves mode activated
It’s a very common mistake. If this function is activated, the touch screen will become more sensitive, which can cause erratic operation when used without them. What we have to do is disable this function. For this we go to Settings and look for the Gloves Mode. Now we will only have to deactivate the box if it is activated.
Temperature problem
Huawei details that one of the most common problems so that the touch screen of the P Smart Z does not work correctly, has to do with the temperature. Sudden changes to both extreme heat and cold can include in this performance. The ideal is to operate in an environment between -20º and not exceed 50º.
Close magnetic field
Similarly, nearby magnetic fields such as microwave ovens, induction cookers, or power plants can cause the touch screen to malfunction. The test is to get out of that type of environment and test again if the problem has disappeared.
Stains or dirt
Even if they are not visible to the naked eye, they can interfere with the easy screen and impede smooth operation. We must clean the screen and try again
Screen saver
Many poor quality screen protectors can cause a grim touch experience. We will have to try to remove it and try again without it.
Original charger?
This problem usually also appears when charging the terminal with a third party charging cable or adapter . We must test with the original charger to see if the problem disappears.
App recently?
If the problem started recently, it is very possible that a recent app is causing the problem. Even if we have not installed a new one, the mere update of one may be causing the conflict. To do this we must review the latest applications installed in order from newest to oldest, and delete those that we think may be causing the error.
