The main function of mobile phones is to call, in addition to the infinity of applications that we have available. When for some reason we cannot make calls or the well-known problem that only allows us to make emergency calls, we find ourselves in a difficult situation that luckily has a solution.
This problem can come from several problems, they affect equally the Android or iOS users. Luckily, there are several ways to check where the problem is coming from, to end up finding the solution that allows us to return to using our mobile phone as normal.
Check the SIM card and re-enter the PIN
The first thing we have to check before entering other more complicated processes is if the problem is in the SIM card or in our mobile. To check it we will have to extract the SIM, clean the connectors of our mobile with the included SIM input and make sure to place it correctly. Then we will enter the PIN and everything should work again.
Check the card on other mobiles
In case it does not work again on our mobile, we will have to resort to the phone of a friend or family member to check if we cannot make calls from that mobile. This process is the same in all mobiles and in a few seconds if we can call on another mobile, it is because the problem is ours . In the event that we can not on your phone, we will have to go to the last option we offer you.
Correct settings for making calls
The problem that only allows us to make emergency calls on our mobile may be in the phone settings. To check it you have to go to the Settings> WiFi and Internet> SIM and network section. Inside we have several options, but the first one that we must check is the type of preferred network to leave it in automatic with 4G or LTE if we do not have automatic mode.
The next step that we must carry out on our mobile phone is enter the SIM options and go to the option called “Network operators” to leave it in automatic.
Reset network settings on Android and iOS
After verifying that the problem continues and we are still unable to make calls to any number, we have to reset the settings to return to the initial configuration where we had no problems. This process is slightly different on Android or iPhone mobiles:
- Reset network settings on Android: System> Recovery options or reset> Recover Wi-Fi, mobile network and Bluetooth.
- Reset network settings in iOS : Settings> General> Reset> Reset network settings.
Check the status of the network with your operator
In the event that we are still unable to make calls with our phone, we have to contact the operator, since it could be a network crash that affects users. The problem could also be derived from a damaged SIM card, where we will need a duplicate that will also be provided by our company.
