The truth is that stopping receiving advertising calls is tremendously simple and at the same time really complicated. It is assumed that the operators have reinforced the Code of Ethics that will serve to self-regulate in their relationship with their current and potential customers. They themselves impose a series of measures that will prevent abuses committed in the past. Despite this, from Pepephone they want to give us a cable and clearly explain to us how to avoid commercial calls with all the steps so that we sign up for the Robinson List.
As we already know, Pepephone and O2 are companies that take respect and customer service above all else. They don’t bother us with business calls or other unethical customer actions. In addition, they always apply the improvements to us first, giving the feeling of customer care that does not seem to exist in other operators.
Avoid business calls by Pepephone
Pepephone has created a web page that explains what the Robinson List is and how to sign up. For example, it tells us that it is a free service to avoid unwanted advertising that anyone over 14 years of age can sign up for. To sign up, just provide your name and surname, date of birth, email and password.
We will also choose where we do not want to receive advertising, which can be a postal address, email, by phone calls and / or SMS / MMS. Of course, the fully effective registration can take up to 2 months since our data may be being used in an active campaign.
Any company that wants to send advertising is obliged to previously consult the Robinson List. In case they contact us, we have several organizations to complain to. The first is the Data Protection Officer of the company itself, a figure that everyone has. The second is Autocontrol: Association for the Self-regulation of Commercial Communication. Finally, we will have to go to the Spanish Data Protection Agency (AEPD).
What should operators not do?
The new code of ethics indicates that all these aspects must be self-regulated by the operators themselves:
- No to deceptive calls : It is guaranteed that the actions of distributors and other call issuance platforms will be controlled through audits so that they do not use deceptive, fraudulent or, in general, unfair means for the competition
- Comply with the Robinson List
- Goodbye to after-hours calls : It is guaranteed that commercial calls will not be made before 9:00 a.m. or after 9:00 p.m. and never on Saturdays, Sundays and holidays. As of January 1, 2022, commercial calls will stop being made before 10 a.m. or between 3 p.m. and 4 p.m.
- Call attempt limit
- No is no : another call will not be insisted upon when the client has rejected the proposal
- Option to schedule the call at another time
