The AirPods Pro is undoubtedly one of the accessories that has best penetrated the Apple community due to its active noise cancellation. But unfortunately there is no technological product that is exempt from having factory failures and the AirPods Pro were not going to be an exception. Apple has been forced to present a new repair program for all these headphones that present some type of problem. We will tell you everything below.
Apple replaces affected AirPods Pro
There have been many users who have suffered from different problems with their AirPods Pro related to static sounds or simply problems with noise cancellation. Obviously when you pay a significant amount of money for this type of product you want it to be perfect and not to produce any out of place sound that can distort the end-use experience. That is why Apple has responded to affected users with a repair program only for AirPods Pro in order to address all problems that arise.
Specifically in the Apple document the following problems are exposed:
- Crackling or static sounds that increase in noisy surroundings or when talking on the phone.
- Noise cancellation suffers from different problems such as loss of bass or increased background noise, something annoying when going on the street or on a plane.
These bugs have been reported by the users themselves through different threads. Hearing creaks when the user is moving or simply when the headset moves is something that is not normal at all. Although many people can say that the AirPods Pro are the perfect accessory obviously like any other technological equipment, regardless of the brand, different hardware failures may arise that require going through technical service.
As reported by Apple, the AirPods Pro affected are those manufactured before October 2020. Anyone experiencing some kind of problem with the headphones can go to an Apple Authorized Service Provider or SAT to obtain this service free of charge. beyond the AirPods warranty. The technicians will proceed to review the headphones to see if they are eligible to enter into the replacement program offered by the company. In the event that they do enter, Apple will proceed to make the change of the left or right earphone, and if both are the case. And as we have mentioned previously, this is a program that is limited only to users who have AirPods Pro, the rest of the models being outside the program.
With this move Apple confirms that it listens to its users by offering a replacement program for these detected problems. In this way, an investment is made in correcting the failure that they had in certain shipments related to the production chain so that users have the best possible experience.