Today the catalog of mobile, fiber or convergent packages with television services that we have at our disposal in the market is very broad. The big operators are betting on offering a quality and varied television service with which to access the best news content, entertainment, free-to-air channels or titles on demand. MVNOs increasingly include more services in their rates, such as cheap fiber or the option of contracting a mobile rate with unlimited data without exceeding 25 euros per month in some cases. Services that are associated with a contract in which if we do not comply with its conditions we can be penalized.
For example, operators such as O2 or Pepephone offer fiber rates without permanence, but it is common for the best convergent rate offers available from large operators such as Orange or Vodafone to bring with them certain permanence commitments and the transfer of a router. Let’s see in which cases an operator can penalize us for not meeting the requirements of the contract associated with our contracted rate.
break the permanence
If our fiber service is associated with a permanence, either because we have obtained a significant discount on the rate for several months or because they are the conditions that you signed with your operator from the beginning, the telephone company may require you to pay a specific amount for failure to stay.
It is possible that you will be forced to pay economic advantages that you have enjoyed during that period for having agreed to stay for a certain time that can range between 3 months or a year depending on the operator. According to FACUA “its amount will be proportional to the number of non-effective days of the agreed permanence commitment, as provided in article 62.5 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws”.
Commitment to stay
Not returning the router or equipment provided
When we hire a broadband Internet connection, whether ADSL or fiber optic, the operator provides us with a router so that the service works correctly. As a general rule, this equipment that is offered to customers is in the form of transfer or rental . This implies that once we decide to change the operator we will have to return it. In this case, the telephone companies safeguard themselves by including in the contracts contractual clauses that impose penalties in the event that we do not comply with the return of the router when we unsubscribe. In addition, the normal thing is that the operators facilitate us the delivery in a physical store or we have the option of sending it by mail.
To give you an idea, Orange has a penalty of 50 euros if the router is not returned and 100 euros if we do not return the router and OTN within the agreed period. For its part, Vodafone imposes penalties of up to 217.8 euros for television equipment or 108.90 euros for fiber and cable devices and routers. MásMóvil, Movistar, Lowi and O2, among others, also impose penalties that generally range between 50 and 100 euros .