Installing Netflix on Apple TV is possibly one of the first actions we do, since the device is ideal for enjoying content like the one offered by the popular streaming platform. However, the experience is not always the most positive, since the application can give the odd problem that sometimes causes us to lose our minds because we cannot enjoy our favorite series. So in this post we tell you how to fix Netflix flaws on Apple TV.
The interface becomes slow
A frequent flaw that we can experience with Netflix on Apple TV is that the interface becomes slow and despite the fact that we are trying to navigate it with the controller, we check that it moves too slowly and sometimes even remains completely frozen. Generally this problem does not start, but occurs when we have been looking for content for a while in the application. Precisely the latter could be the problem and is that having to be loading so much content, the app takes longer to load it. Even closing other open applications and leaving that alone persists the problem.
There should be no problem in this regard seeing that Apple TVs have a powerful processor capable of performing these actions with great ease. However, there seems to be some optimization flaw that the Netflix developers have not been able to polish. Therefore, the only solution that exists is to close the application, wait several seconds and reopen it. This perhaps is tedious if we were browsing at a certain point in the interface, since when we re-enter we will reach the home screen. But unfortunately, and as we have already warned, it is the only solution.
Content does not play
Just like on an iPhone, iPad, Mac or any other device on which we can watch Netflix, the situation may arise that when it comes to playing a series or movie, the content takes a long time to load and may never even do so. . In these latter cases, an error message is displayed. However, whatever the situation, it is most likely that there is a problem with the internet connection.
Therefore, a recommended solution is to restart the router. If once this is done the problem persists, we can try to connect the Apple TV to the WiFi network if we had it connected by cable and vice versa, that is, that if we were using WiFi we would connect the ethernet cable to the device. In case of continuing, we can resort to other devices to check if the internet connection works well, and can even do a speed test that gives us data about the connection. Another option is to connect to a different network if you have it and even share the mobile internet, although you will have to be careful about the consumption that this could generate.
It should be noted that the problems arising from the internet connection must be resolved with the telephone company that provides this service to us.
Error message when logging in
Another failure that you may experience is that you get the following error message when logging in:
“An error occurred while logging in. Request failed: Unauthorized (401).”
Generally this failure is related to the internet connection, for which we refer to the previous point. There may also be a software problem with your Apple TV, so we recommend having the latest update available. To do this, go to Settings> System> Software update on an Apple TV HD or 4K and check if there is any pending version of tvOS to download. If it’s an Apple TV 3 or earlier, the path to follow is Settings> General> Software updates.
If there are no pending updates or the problem persists, the Netflix app should be uninstalled and reinstalled . This should definitely end the problem.
Other Netflix flaws on Apple TV
Any other failure that occurs in this application could be resolved with the previous methods of updating the Apple TV software or reinstalling Netflix. In any case, if the problem cannot be resolved in any of these ways, we should contact Apple to verify that there is no hardware problem that is causing the failure.