This is one of the most cumbersome problems we can face when using our mobile phone. And it is quite clear that the reason you can not watch videos on the mobile is due, solely and exclusively, to a failure with the device software because if it were the screen or the hardware of the mobile that failed, you could not see No other content.
The problem can originate in almost any place of our phone., It may be the YouTube videos that we cannot see, those of Facebook, those received by WhatsApp and even those that we have hosted in our gallery, although we have recorded them ourselves With the phone’s camera. In many cases the only clue you will have on the mobile is the message “the video cannot be played”. What can you do from this point?
First of all, you should check yes:
- The video is corrupt.
- The media player is outdated.
- The operating system is not updated.
- The video has not been completely downloaded from the source.
- The SD card is damaged.
- You have downloaded a software / application that does not work
Problem with Google services
Update Chrome
Videos that play through the Google browser usually require the latest version of Chrome. To find it…
- Open Play Store
- In the upper left, press the My apps and games menu.
- Under “Updates,” look for Chrome.
- If Chrome is in the list, select Update.
Activate Javascript
But you don’t just have to update your browsers since most clips that you play from your mobile need to have Javascript enabled correctly.
- Access Google Chrome
- To the right of the address bar, press More and enter the Settings menu.
- Select Site Settings.
- Press JavaScript and then activate the settings.
- Restart the video page and replay the clip
Clear cache and cookies
It is likely that YouTube, Facebook, Twitter or WhatsApp apps themselves carry a problem that prevents watching videos with the mobile . To do this you must “restart” the apps by deleting all their data.
- Access the Settings app.
- Find the Applications menu.
- Select the apps where you cannot play videos (if there are several repeat the operation in each of them).
- Choose the Storage menu.
- Click on the Clear Data and Empty Cache Memory button.
Problems with the rest of the videos
If the problem expands through several applications, through the gallery of your mobile and you have already tried different browsers, the problem that your mobile can not play videos may hide in the system. Then try the following solutions
Restart your device
Restarting the phone is the easiest way to solve problems on the smartphone. Close all applications on your mobile, restart the phone and then check if everything works normally.
Uninstall insecure applications from your mobile
Trojans and apps with malware are a direct threat to your phone and, on occasion, are responsible for our problems. If you have downloaded any application or software from a strange source, remove it immediately. There are chances that it is affecting the good performance of your phone.
Install a multi-format player
Your phone’s media player may not be compatible with the video codec you are trying to play. Install a compatible video player such as VLC and test if the error is resolved
Update Android
Updating the operating system usually solves all kinds of problems that your mobile drag. If you have an update pending, do not hesitate to carry it out, but not before making a backup of your mobile data such as contacts, photos and videos, although now you cannot see them.
Factory reset the mobile
If none of the above methods solve the problem that prevents you from playing videos from your mobile phone, there is always the factory reset resource.
The factory reset will erase all the data and leave the smartphone as fresh out of the box so you will lose all the data stored in it, installed applications and established configurations, which are probably the ones that carry the fault. To make a Hard Reset of the smartphone you must:
- Open the mobile configuration app.
- Scroll down to the bottom until you locate the System menu
- Go to the section called Recovery options or Reset device .
- Once inside, check the option R eestablcer telephone or B orrar all data.
Once the process is finished you will have to configure the zero smartphone to reinstall all the apps where the mobile prevented you from watching videos . Now you should be able to reproduce them without any problem. Otherwise, you should contact your phone manufacturer to repair it.