Although it has a small probability, the speaker of an iPhone 11 Pro or 11 Pro Max can fail. If this is your case, we will tell you everything you must do to carry out the repair in many cases without having to pay the price as it is within the warranty.
Why the speaker can break
The iPhone 11 Pro, like any other technological product, has a small probability of failing any of its components. Although it may seem to be rare, the speakers can also break overnight and not necessarily in the first days of use, if not months or years later. Like any other hardware component, it can arrive with a small factory error that can manifest itself randomly.
This failure can occur at first with a small decrease in volume that may not be appreciated. Especially with the main speaker that is located on the front of the iPhone, the error can be noticed in a more pronounced way. This is because it is used to talk on the phone or simply to listen to certain audio files in messaging applications such as iMessage or WhatsApp by wearing it to your ear. At first, as we say, you can see how it sounds much looser and that is a clear indication that something is not working in the correct way, drawing the attention of users.
In the long run after this small drop in sound that can pass in an invaluable way, the terrible moment comes when the speaker stops working altogether. In this way, if we talk about the main speaker, you cannot make phone calls in a traditional way having to always use the headphones or the lower speaker with the hands-free. The same can obviously happen with the lower speaker, preventing music from being played in a traditional way, being forced to use headphones.
But as we say, this failure can be due to a hardware defect that comes from the factory or due to a blow that could have been given to the screen generating this problem.
The repair is within the warranty
Obviously if in your case there is this problem in the speaker you should know that it falls within the warranty of the device. It should be taken into account that it will only be accepted within the guarantee if there is no physical damage that could have caused this problem. When we talk about physical damage, it is important to note that Apple does not consider a simple scratch on the computer or the screen as responsible for this. Of course, if the screen is totally cracked by a strong blow, it will obviously not admit it in the guarantee. That is why you can be totally calm if you have a scratch on the front screen as a result of normal use of the device.
In these cases, it must be taken into account that all iPhones have a two-year warranty when they have been purchased in Spain. The first of these corresponds to the manufacturer, which in this case is Apple, and the second to the seller, which can be Amazon, PC Components or Apple itself, among other stores. In all these situations the repair of the speaker will fall within the guarantee without any problem. The only drawback that may arise is that in the second year of warranty the invoice is required and certain checks to be carried out that may take a little longer to repair.
In the event that you bought the iPhone 11 Pro or Pro Max at its launch, in 2019, you will be in the second year of warranty. But it may be the case of having bought it a posteriori or even recently as it is still for sale.
In the event that you are not within the warranty, you must pay the price that corresponds to the repair of the entire screen.
How do you fix a speaker?
If we talk about the main speaker of the iPhone 11 Pro Max in a surprising way, a change is not made only of this hardware component. In these cases a complete change of the screen is made since the speaker itself is included here. In this way, when you deliver your mobile for repair, they will return it to you with a totally new screen, being the same repair that is carried out when the screen itself has a dead pixel or when the glass breaks and you have to pay for the complete repair.
How to manage speaker repair
If you are within the warranty with Apple, you can go to any Apple Store, by appointment, to have the corresponding tests done in order to corroborate that something is happening with the speaker. If it is certified, it will be admitted to be repaired free of charge. In the event that you do not have an Apple Store nearby, you can go to a store that offers authorized technical service (SAT) where they will also manage the warranty. In no case do you go to an unauthorized store as they surely use unofficial components and in all cases the warranty will be lost if the equipment is manipulated by unauthorized persons.
If you are in the second year of the warranty and you have not bought the iPhone at Apple itself, you can also go to the seller to do the management. In most cases, the seller will make you go to Apple itself to do the repair.
How long the repair takes
When the iPhone is to be left for repair, the question of how long it will take is obviously raised. This is important since many people do not have another device and today living without a mobile is somewhat complicated. If you are in the first year and you go to an Apple Store, the repair can take a few hours since you do not have to check the documentation. Remember that the repair is a ‘simple’ screen change that is a common operation. In the event that you are in the second year of warranty and you are in a SAT it can take as many as three days. This is due to the need to check the documentation provided to approve the repair. In short, it is a process that is really fast and for which you will not be left without a mobile for many days.
