There are several users who may find that Instagram, the famous social network to share photos and videos with whoever you want, does not work and shows a black screen on certain mobiles and situations.
Specifically, several users have found that their private messages do not work, they get stuck when they try to send them and the explore page is set or shows images of nature. But one of the most worrying pieces of information in this long list of problems, which seems to increase over time, is that many users experience an issue where their screens go black , in some cases blank, when they try to open the app.
So we’re going to tell you what’s going on and how you could fix it in a variety of ways, from basic checks to what to do if nothing else works.
Some comments on this problem
There are many users who are complaining about this problem, like this one that does not find a solution in any way:
Hi guys! Since Instagram crashed a few days ago, I can’t use Instagram at all. When I try to launch the app it just shows a black screen. I have tried everything I could find online. My phone is completely up to date. I am using a Samsung Galaxy A70 if it matters. Everyone else can use Instagram normally again. Do you know any solution or someone else has the same problem? Thanks in advance!
Another says that only a black screen is found despite reinstalling many times:
In the last two days, your Instagram app is not working properly. Every time I open it there is nothing, just a black screen. I have uninstalled and reinstalled it several times, but the problem persists. Kindly go through this issue and fix all the bugs. Thanks.
Another has more problems, with black or white screen:
So basically I’m not sure what to do. I have a Galaxy S9+ and my Instagram is not working. I logged out and for some reason my screen is now smeared with a keyboard and a little bar appearing at the top. They are not intractable, but they are slightly there. I have restarted my phone several times and they don’t go away and when I try to open Instagram I get a black or white screen depending on whether my phone is in light or dark mode.
After trying everything and using the app, another user complains that he can’t log in:
My friend has a Samsung M31, every time he tries to log in to Instagram, it shows a black screen, he is up to date on Play Store, OS and Galaxy App Store, tried to clear cache and data, changed his password, tried to reinstall, and rebooting. his phone, nothing helped, any tricks to get rid of black screen?
Some users have also been seeing a blank screen for days:
Since last night, my Instagram app is not working and shows a blank screen. I have tried all things uninstall and reinstall but still no problem resolved. Please resolve these errors.
Another user sees a blank screen when trying to log into their accounts in the app:
I can’t log in with my Instagram accounts. It gives me a blank white screen instead of the login page.
What should you do if it happens to you?
If you see a black screen and you don’t know how to get out of this situation, it is important that you do some basic checks before opting for more complex situations. For this reason, the first thing you can do is restart the mobile to see if once you have done it it starts working, make sure you have a stable Internet connection to access the service correctly and even, in a more drastic case, you can go to Manage apps and uninstall it to reinstall it again. If none of this works, there are more things you can do.
You can also wait a bit to see if it is a specific problem , since putting the phone back in the factory is too radical a solution.
Check for new updates
First of all, you should check if there are no new updates that have fixed the problem and give you a better experience using the app. If they are not done automatically, go to your app store and check that the app is up to date. Look for it and, if it is not there, update it. Another problem may be due to a recent update, in which case you can remove it and leave the previous version until the company has fixed the problem.
clear the cache
One of the things that you can do to try to fix the problem is to clear the cache of your phone. There are not a few situations in which the screen goes black because it has been trapped in some process that it does not exit. If you have tried to reboot without success and your connection is working fine try clearing the cache.
How to do it:
- Go to Settings on your phone
- Look for the Applications option
- Click on Manage Applications
- Find Instagram
- Select Instagram
- Hit Clean data
- Confirm Clear cache (you can also hit clear all data)
put on airplane mode
Another trick that some users say they use and that works for them is to put the airplane mode. In this way, airplane mode is enabled just before entering the application, then you enter it and load it. After doing this, just turn off airplane mode and it would work. It may seem tedious to have to remove the data, or put airplane mode, before entering Instagram, but if it works, it is not a bad idea to try it temporarily in the absence of another more suitable solution.
Dual Applications
There are many users who tried various things. Restart phone, reinstall app, clear cache and all data without success. Nothing seems to help them escape the dreaded black screen, which in some cases even turns white, which often depends on whether the app’s settings are light or dark. You can try these things in case they work for you, but we will tell you something that is working very well with this problem.
The developers of the app have not officially commented on this problem, so there is no official solution. However, you should try this solution offered by Piunikaweb. You will need to install the app in Parallel or Dual Applications if your mobile has it.
You will need to go to one of these options and enable the dual app toggle for Instagram. Once the copy is created , you will need to open it and it should work. It is not the most comfortable thing in the world because you have to take these steps, but it is very simple and ends this problem until Instagram provides a definitive solution.
Hopefully it will be resolved with a near future update , although from Instagram they have not said anything since this problem has been discovered and we do not know when it will do so.
